🤠 cowboys

[treequip]

Indeed.

 

I occasionally get people offering to pay me upfront when quoting, I always refuse, general just joke saying "No, no I could get hit by a bus tomorrow".

 

And very often people pay me in the morning when we arrive and they are off to work.

 

I have even known scrotes "work" the street we were working in, claiming to be the boss and looking to take deposits or payment just a few doors away from where we were cutting "the lads will be along as soon as they have finished that one"

[Daniël Bos]

A few months ago I priced a job to remove a row of conifers from the back of 200ft rear garden with crap access, never got it, 2 weeks go by and I get a call from the guy asking if I'd be interested in going there to chip up all the wast and take it away

So I said "oh you done it yourself in the end" no he said but the guy who done it said his chipper had broken down he'll be back next day to clean up took full payment and was never to be seen again

So I quoted £100 more then 1st quote

Happened to drive past and see a skip on the drive full coni

I recon he'll need at lest 4 of them £250 ish a pop

 

Bravo:thumbup:

 

good for you mate

 

Really?

 

Maybe I woke up too grumpy but I read it like this:

 

You quoted for a job but didn't manage to convince the customer your quote was good value/quality

The customer spent their money elsewhere and realised their error too late.

You got offered another chance to convince the customer you offer value for money, but put in a higher quote to spite them?

Or did you add an explanation to your quote explaining why you thought you'd have to charge more the 2nd time?

Either way, you failed to convince them again.

 

Now the customer has spent their money with yet another business, not you, and from the sound of it they're not likely to call you again or recommend you to anyone.

 

I don't see the victory?

[Mark Bolam]

I do.

Who needs customers like that?

 

 

Sent from my iPhone using Arbtalk

[treequip]

Really?

 

but put in a higher quote to spite them?

 

I would charge more, not out of spite but because pulling apart someone else's bonfire pile is a PITA

[skyhuck]

I would charge more, not out of spite but because pulling apart someone else's bonfire pile is a PITA

 

Word!

[Daniël Bos]

I would charge more, not out of spite but because pulling apart someone else's bonfire pile is a PITA

 

sure, it's not the charging more that's the issue. It's the apparent reason for it.

Charging more is not a problem, but it does mean you've to explain to the customer why it's reasonable to do so.

If you do, and convince the customer then you're victorious:thumbup:

You've earned more than you would've before, you've a chance to prove the standard of your work and the customer is far more likely to recommend you to others.

"i tried some chaps coz their quote was the cheapest, boy was I wrong! Mate, if you want the job done properly you need to hire (your company here)!!!"

 

Whereas in the example earlier it goes like this:

"I tried some chaps coz their quote was cheapest, I was wrong! then I tried the more expensive company again, explained what had happened and they tried to tie me over a barrel, so now I have to sort it" myself at higher cost yet!

I wouldn't recommend either of those companies!

[Daniël Bos]

I do.

Who needs customers like that?

 

 

Sent from my iPhone using Arbtalk

 

Customers that tried the cheapest quote but got burned and have seen the error of their ways, come to you, cap in hand, full of remorse?

 

Most companies would benefit from such customers I reckon

[Mesterh]

Have they seen the error of their ways ore are they just up the creak? If all they have is a pile of conifer in their garden your not really going to benefit from their custom. I think it's best to give those jobs and those customers a miss.

 

Only times I have 'helped' them out is when it's been an old dear who has been taken for a ride, then as I say it's been I higher quote as it's usually a longer more horrible job.

[Mark Bolam]

I see where you're coming from, and if they came back to me, and accepted my now higher quote, which I would have explained to them (Treequip nailed that one), then all's good.

 

 

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[luftwaffe]

This thread is enough to send John Wayne into a headspin.