New Stihl Policy

[Si Stevenson]

Well, I hope I have cleared a few things up tonight. I accept that as a dealer what I had to say is not everybody's cup of tea.

 

I can only reiterate that Stihl has YOUR interests at heart whether you are a domestic or professional user. If you are not happy with the service call them. 01276 20202.

 

I will not post anymore on this subject due to the time it takes to reply to everybody. I will however be delighted to look in to the problems and troubleshooting bit of the forum and help as much as I can.

 

Cheers.

 

Straight from the Stihl Politicians handbook

[spudulike]

I went in my local dealer ordered parts and paid for them for my main climbing saw , two weeks later they turn up in the mail... Kind of annoying when I used to be able to order on line and spares would arrive in days not weeks.

 

Wonder if the local dealer would have fixed your trimmer and MS200 in 2 hours flat.....think not:thumbup::lol:

[Si Stevenson]

Crikey, I dread to think whats going to happen when/if husqvarna adopt the same policy!

 

It's ok, I have seen some nice chaps that do Stihl etc.

 

Free delivery from back of transit.

 

Not sure about warranty, but service backup is on par with Stihl:thumbup:

[bobh]

Crikey, I dread to think whats going to happen when/if husqvarna adopt the same policy!

 

I dread to think what will happen to Stihl when/if husqvarna start advertising the fact that they don't have this policy

[Si Stevenson]

Wonder if the local dealer would have fixed your trimmer and MS200 in 2 hours flat.....think not:thumbup::lol:

 

Both done?

[felixthelogchopper]

Well, I hope I have cleared a few things up tonight. I accept that as a dealer what I had to say is not everybody's cup of tea.

 

I can only reiterate that Stihl has YOUR interests at heart whether you are a domestic or professional user. If you are not happy with the service call them. 01276 20202.

 

I will not post anymore on this subject due to the time it takes to reply to everybody. I will however be delighted to look in to the problems and troubleshooting bit of the forum and help as much as I can.

 

Cheers.

 

You haven't even told us the name of your dealership. All you have done is chant the Stihl mantra and give us some contact info which Google comes up with in less than a second. What are you hoping to achieve?

[SteveA]

Ah, I was considering Stihl vs Husqvarna as my first chainsaw.... the Stihl not selling online policy has made my decision making much, much easier..... I'll be buying a Silky Natanoko 60 and enjoying the peace/ quiet & fresh woodland air!

[agg221]

Repairs should always be carried out by a servicing dealer.

 

It's in your handbook.

 

My servicing dealer refuses to touch my 090. Actually, he wants me to buy an MS880 instead (because this would make him a lot more money for less effort). Any guesses how many miles I would have to go to find a servicing dealer who was prepared to work on it? All parts are available OEM btw.

 

Oh, and with reference to your earlier post about speed of delivery, if something breaks I can order online and receive it the next day, in my letterbox at home, so would have it fitted for use with only a day out of action.

 

If I order it from my local dealer, even if they decided to order it next day (which so far they haven't) I would imagine I would be hit with a healthy 'special order' delivery charge. I would also have to go in the following day to get it, and if I was going to have the part fitted by the dealer as you suggest, I would have to take the saw in and leave it with them until they got round to fitting it - probably about two weeks.

 

Not really viable I'm afraid.

 

The situation indicated in your original post is perfectly reasonable. Most people don't have an issue with buying machines in person. The issue is parts/PPE etc.

 

I need a new pair of chaps as the zip on the leg of one of the old ones has finally worn out (after 15yrs). I know the size - same as last time, and I do not wish to have a personal fitting (Suits you Sir!). The new ones will unfortunately have to be another make.

 

Alec

[Tom D]

Industry best practice states that my stihl saws should have safety decals clearly visible, So if I want some new ones I have to drive an 80 mile round trip to get them. My local dealer is great, he has fixed saws for me over the years, and has a reasonably good stock of parts.

 

What annoys me is that I have to drive 80 miles, wasting time and fuel just to get some parts that could be sent in an envelope for the price of a 1st class stamp.

 

Why won't you say where you are from?

[Gus McWilliam]

My local dealer cant tell the difference between chisel and semi chisel chain and couldn't identify a fake Stihl. I don't want anything to do with him but I now have very little choice due to the proximity of other dealers.