Thank-you Vermeer.

[John Hancock]

We were doing a bread & butter job yesterday (tidying up some old Willows). Just about to start the last tree and I happened to glance down and noticed out Vermeer had disgraced itself and leaked oil all over the path!

 

Quick phone call to Vermeer UK, turns out it was the brass engine-block fitting, that leads to the oil pressure switch, that had sheered off.

 

I had a call back from them at 4pm yesterday, confirming they had the replacement parts in stock. 9am this morning they were delivered, we were away on the road by 9.30am. What a service!

 

Well-done Vermeer...

 

Forgot to mention, the chipper is a month out of warrantee, the parts were supplied FOC.

Edited February 10, 2009 by John Hancock

[Mick Stockbridge]

Good job you noticed it John. Why is that bloke dossing on the hopper ?

[TimberCutterDartmoor]

That tube going up the side of the chute and entering just behind the spout - is that for spraying the chips i.e. willow???

[Lee Winger]

I've had a fair amount of dealings with B-trac, who I take are now Vermeer UK, I can only say they gave me the best in service..

[Mesterh]

The service I've had with B-trak has allways been very good, most stuff in stock and nearly always with you the next day.

 

The prices are another matter though but I suppose you get what you pay for.

[b101uk]

You have had good service from Vermeer UK of a part worth pence.

 

BUT

 

That is a bloody crap design of mounting a pressure sending unit in such a flimsy way given its location & vibration forces

 

Would you have got a new engine FOC if the worst happened due to that part failing?

[Marc]

You have had good service from Vermeer UK of a part worth pence.

 

BUT

 

That is a bloody crap design of mounting a pressure sending unit in such a flimsy way given its location & vibration forces

 

Would you have got a new engine FOC if the worst happened due to that part failing?

 

Show me a machine that is perfect and without flaws?

[John Hancock]

You have had good service from Vermeer UK of a part worth pence.

 

BUT

 

That is a bloody crap design of mounting a pressure sending unit in such a flimsy way given its location & vibration forces

 

Would you have got a new engine FOC if the worst happened due to that part failing?

 

That’s a fair and understandable comment!

 

I notice the new replacement part is steel and not brass and I urge any other Vermeer owners to check theirs! I was lucky, I only last a cup-full of oil before I cut the engine.

 

If you have a Vermeer…..Have a look tomorrow, could save you ££££’s

[toprotter]

Been waiting over three weeks for a ram for my chipper from v........ must say they have a polite phone manner but how long does it take, want to up grade possibly soon but after this maybe look elsewhere. Glad they had your block fitting.... but I guess a dutch v...... apprentice has turned my ram into a bong

[Mesterh]

That is odd of them even stuff that had to be ordered from the states (think it has only been once) still only took a few days.