Anyone had problems with Skyland's???

[Bolt]

Oh, and and for what’s it’s worth, the delivery was fine.

[scbk]

Has the very big nhs hospital not got an admin girl who can write your emails for you 

Caps lock is shouting

 

Half the items on ebay will come via hermes as it is often the cheapest delivery. If hermes is no good then avoid ebay

[Steve Bullman]

You actually took the time to go on the citizens advice website over this? 🙄

[john87]

22 minutes ago, josharb87 said:

Sounds a fair enough warning tbh.

You want them to guarantee something, they politely inform you they cannot fulfill that request……what’s the problem? 
 

I’d guess that if you were a lass, your mum would’ve named you Karen 

Yes, the problem is, that i was only told this AFTER i had paid.. So, looks like so are not as clever as you think after all eh..

john..

[john87]

14 minutes ago, Steve Bullman said:

You actually took the time to go on the citizens advice website over this? 🙄

And i suppose you freely give YOUR money away then.. PLEASE tell me what YOU would have done, having paid for something and then, some time later, being told that it cannot be "guaranteed" that you will actually receive it...

 

john..

[josharb87]

Just ask for a refund then karen 

 

 

youre coming across as a proper eejit here, just calm down and have a word with yourself 

 

did you inform skyland of your demands prior to ordering? 

[john87]

23 minutes ago, josharb87 said:

 

Come on Karen, they don’t hand deliver stuff, don’t be so naive. They, or any other supplier can’t guarantee what a separate delivery company will or will not do. 

The law says it it THEIR responsibility, they HAVE to, it is part of running a mail order business..

 

Once again..from the consumer rights act...

Delivery rights

The retailer is responsible for goods until they are in your physical possession, in the possession of someone appointed by you to accept them or delivered to your nominated safe place. 

This is because your contract is with the retailer, who you bought the goods from.

I did not make the laws, if you are not happy with them, suggest you run for public office and change them..

john..

[john87]

1 minute ago, josharb87 said:

Just ask for a refund then karen 

 

 

youre coming across as a proper eejit here, just calm down and have a word with yourself 

 

did you inform skyland of your demands prior to ordering? 

 

1, Just did..

 

2, Yes i did..

 

john..

[scbk]

1 minute ago, john87 said:

The law says it it THEIR responsibility, they HAVE to, it is part of running a mail order business..

 

Once again..from the consumer rights act...

Delivery rights

The retailer is responsible for goods until they are in your physical possession, in the possession of someone appointed by you to accept them or delivered to your nominated safe place. 

This is because your contract is with the retailer, who you bought the goods from.

I did not make the laws, if you are not happy with them, suggest you run for public office and change them..

john..

 

 

"The Consumers Rights Act does not apply to B2B contracts

Thus, a business is not considered a consumer, and is not protected by the Consumer Rights Act. Without the same protections as regular consumers, businesses must take extra care when choosing the products and services they buy"

[john87]

28 minutes ago, Doug Tait said:

John, points 1 and 2 don't make sense to me. Did they say they couldn't deliver in business hours, or was it no guarantee of delivering only to people in your department at work?

When i placed the order, there was a section where you can leave a message for the seller. I do this with everything i order. Here is what i put.. "Hi there, Our stores are open from Monday to Friday 8am to 4pm. All deliveries MUST be received by our stores staff and not just left. We have had a lot of problems with couriers leaving things in other parts of the hospital where they WILL BE LOST OR STOLEN as we are a VERY big NHS hospital.."

AFTER i had paid, i got a message some time later telling me that they could not guarantee that the courier WOULD in fact hand the item to one of the stores staff.

It does not happen every day, but there are occasions when drivers turn up, and despite big signs telling them that the stores are closed and "items must not be left, ALL items MUST be handed to a member of stores staff" they just dump the items outside and clear off, sometimes leaving items worth tens of thousands of pounds...

Now, and this is not aimed at you Doug, for all the brainless know it alls, i paid with paypal, so no proof of delivery, i automatically get my money back anyway, so it would not make any difference to me anyway

HOWEVER, i just cancelled the order, as i would not be happy at all, if Skylands posted the stuff, only for it to get stolen.. It would be their loss, not mine, but i try to treat others as i would like to be treated, and if the couriers they use are unreliable [by their own admittance] Skylands are the ones that would lose out. I would not like that to happen and so i cancelled the order..

john..