Seems That Makita UK/Dolmar Salesman are lying to us!

[Paul in the woods]

I've had this issue with Makita chainsaws in the UK. There are still large companies advertising Makita chainsaws as having a 3 year warranty.  I don't think it's obvious what the warrenty is when you look at Makita's site either, I did email them and they confirmed it is only one year.

[shavey]

22 hours ago, peatff said:

He uses a third party company of under writers, Legit and Scarper? Not heard a bad word from any of his customers on here yet though. 

I like that thanks ??

[Jamie Jones]

Been Dealing again with Makita customer service regarding Dolmar.... (I should have known better by now) and they don't even have access to the Dolmar Schematic.... And say parts don't exist.... O' and they have very little to do with Dolmar.... Apparently they are not even able to look at the schematic on the Dolmar Website and sent me a schematic for a Makita 9010 to pick the bits I need for a 7910.....  They really need to have words with them selves......  Looking forward to seeing them at the next Arb Show... I am going to give them so much stick....

[Stere]

Parts list is  on the dolmar  website:

 

http://download.dolmar.com/manuals/26385.pdf

 

Also repair manuall :

 

https://www.baileysonline.com/PDF/6400to79001_repairmanual.pdf

Edited November 13, 2018 by Stere

[DCS6800i]

Full exploded diagram and parts inventory here for dcs7901 (same saw but older). I use these guys a lot for my parts, very good service ?

 

 

https://www.mtmc.co.uk/Product.aspx?ProductID=75629&strReferer=search&PPGR=0

 

 

If you know the parts you need, check through the diagram to see they are the same. Scroll down and buy ?

Edited November 13, 2018 by DCS6800i

[Jamie Jones]

STERE

Thanks for the repair manual... Thats Awesome

I already had the parts Schematic and sent it to Makita.... They won't sell the USA Wrap Around Handle and the Heavy Duty Filter Version of the 7910 in the UK... Won't even special order it.

DCS6800i  Thanks for that link... Most help full but again that doesn't have all the parts.... UK Spec Only.....

I am hoping that Shavey can get them... If not I will try and get a German or US Dealer to ship them

[peatff]

21 hours ago, Jamie Jones said:

Been Dealing again with Makita customer service regarding Dolmar.... (I should have known better by now) and they don't even have access to the Dolmar Schematic.... And say parts don't exist.... O' and they have very little to do with Dolmar.... Apparently they are not even able to look at the schematic on the Dolmar Website and sent me a schematic for a Makita 9010 to pick the bits I need for a 7910.....  They really need to have words with them selves......  Looking forward to seeing them at the next Arb Show... I am going to give them so much stick....

 

They won't be the same people who fobbed you off you know, they'll probably be quite reasonable and understanding

[DCS6800i]

12 hours ago, Jamie Jones said:

STERE

Thanks for the repair manual... Thats Awesome

I already had the parts Schematic and sent it to Makita.... They won't sell the USA Wrap Around Handle and the Heavy Duty Filter Version of the 7910 in the UK... Won't even special order it.

DCS6800i  Thanks for that link... Most help full but again that doesn't have all the parts.... UK Spec Only.....

I am hoping that Shavey can get them... If not I will try and get a German or US Dealer to ship them

 

What parts are you needing/are different?

 

In my ignorance I thought they'd be identical, minus possibly carb and exhaust (due to different regulations)?

[Jamie Jones]

7 hours ago, DCS6800i said:

 

What parts are you needing/are different?

 

In my ignorance I thought they'd be identical, minus possibly carb and exhaust (due to different regulations)?

I had asked about the wrap around handle, fixing screws and a couple of other things and they say that they can't supply and distance them self from Dolmar as though they are an alien competitor business... I did ask if they would special order them in.... and no they can't because they don't recognise Dolmar part orders and don't have access to the Dolmar Schematics....

But thanks to Shavey I will be able to get the parts...
 

[Stubby]

4 minutes ago, Jamie Jones said:

I had asked about the wrap around handle, fixing screws and a couple of other things and they say that they can't supply and distance them self from Dolmar as though they are an alien competitor business... I did ask if they would special order them in.... and no they can't because they don't recognise Dolmar part orders and don't have access to the Dolmar Schematics....

But thanks to Shavey I will be able to get the parts...
 

HOORAAH for Andrew . Those dammed Chiefs gave us a tonking though ! ?  @shavey