just had an ad pulled from gumtree

[billpierce]

Hello,

 

Thank you for getting back to me.

 

We do not have any policies against users selling branded items on the site, however if we are contacted by the company who own the rights to the brand / item and are requested to remove the ad then we have to remove the ad after they have completed the ´Notice of Infringement´ form on Gumtree.

 

When we remove an item due to infringement, we notify the seller and bidders by email that their listing has been ended at the request of a named participant of our Notice of Infringement Program. We trust that our Notice of Infringement Program members endeavor to be as accurate and as fair as possible in requesting the removal of listings. For its part, Gumtree is committed to balancing the important interests of Gumtree users and intellectual property owners.

 

Mistakes can be made, however. To that end, the Removal of Listing message sent to sellers contains the name and email address of the Notice of Infringement Program participant and our address here at Gumtree. If a listing has been removed in error, you users have the ability to contact them to obtain clarification. Many users genuinely lack information about why their item or listing is infringing. once contacted and if they agree an error has been made or for some other reason want to allow the user to relist the item, they can simply email us and tell us as much. We can't allow relisting unless we hear from them.

 

I hope that this makes sense, If you do require any further assistance please feel free to reply to this email and we’ll get back to you as soon as we can.

 

Thanks,

 

Valen

Gumtree Community Team

http://www.gumtree.com

 

 

Your comment:

 

please get in touch about why this has happened

 

Thanks

Valen

[Mike Dempsey]

I would complain to Gumtree and ask that they put your advert back up. By mentioning the make and model no of an item and showing photos of their logo is not a breach of their intellectual property rights. If you were selling a fake saw which had husky stickers on it, then this would be a breach of IP rights. I think someone in Husky is being over- zealous and maybe trying to make a name for themself. Either that ir they dont know their own saws

[felixthelogchopper]

I'd get in touch with Husqvarna and ask why they objected, pointing out that, up until now, you have been a loyal Husky user and are selling this saw to help finance the purchase of a new saw. Send the email to the person/department that got your ad pulled and cc the PR and Complaints department.

[billpierce]

I'd get in touch with Husqvarna and ask why they objected, pointing out that, up until now, you have been a loyal Husky user and are selling this saw to help finance the purchase of a new saw. Send the email to the person/department that got your ad pulled and cc the PR and Complaints department.

 

have done apart from cc the PR and Complaints department.

[felixthelogchopper]

have done apart from cc the PR and Complaints department.

 

Copy them in and let them do the squeezing for you.

[billpierce]

"Dear Mr Pierce,

 

Further to your recent communication.

 

We can confirm that we are not aware of any reason why your advert would be removed from Gumtree.

 

An internet search shows many used Husqvarna chainsaws for sale via Gumtree.

 

Please send a copy of the advert to allow us to comment further.

 

Alternatively, please contact Gumtree directly to determine the reasons behind the removal.

 

Yours sincerely

 

Consumer Support

Husqvarna UK Ltd

"

[felixthelogchopper]

"Dear Mr Pierce,

 

Further to your recent communication.

 

We can confirm that we are not aware of any reason why your advert would be removed from Gumtree.

 

An internet search shows many used Husqvarna chainsaws for sale via Gumtree.

 

Please send a copy of the advert to allow us to comment further.

 

Alternatively, please contact Gumtree directly to determine the reasons behind the removal.

 

Yours sincerely

 

Consumer Support

Husqvarna UK Ltd

"

 

Put the ball back in their court, send them a copy of the advert inviting them to comment and asking them to contact Gumtree to retract their objection.

[billpierce]

Dear Mr Pierce,

 

Further to your recent communication.

 

This issue is being handled by our Head Office in Sweden.

 

As stated in your email from Gumtree, please contact;

 

Husqvarna AB

 

[email protected]

 

We trust this information is of assistance.

 

Yours sincerely

 

Consumer Support

[billpierce]

i can't show them the ad as its been deleted by gumtree!

[Burgess]

It's not husky themselves that have done this (although you should still contact them over it) but either a computer or someone has reported your advert to it (maybe someone else selling the same model saw?)

 

https://www.markmonitor.com/solutions/roi.php