New chipper arrived today

[Gray git]

Well omt if the Jenson sales guy hadn't shrugged his shoulder, turned his back and walked off at the arbshow when I was trying to enquiry about there machines he might have got another sale but with that attitude na..

Hadn't noticed any problems with it grabbing stuff, even just 1 hand sliding it in on sycamore oak and pine yesterday, ah well each to there own but at least you didn't get a gm190.

[Gary Prentice]

Well omt if the Jenson sales guy hadn't shrugged his shoulder, turned his back and walked off at the arbshow when I was trying to enquiry about there machines he might have got another sale but with that attitude na..

Hadn't noticed any problems with it grabbing stuff, even just 1 hand sliding it in on sycamore oak and pine yesterday, ah well each to there own but at least you didn't get a gm190.

 

I don't think you'll get attitude issues with Forst, a complete brand new axle came this morning. I can't even work out how they delivered it so quick,it must have been overnighted because I only spoke to them at 4.30 last night. No arguments, no quibbles, just a the question if we'd mind fitting it ourselves.

 

I wish everyone we dealt with put customer care to the foremost like this.

[Gray git]

Gary, that's what I heard over and over again about the back up and service which I think played a good 50% of the business side of the choice made. And what ultimately put me off the ts brand as they didn't have the model I wanted in the UK and nor did they carry any parts so would have to be shipped from Germany.

[Ian C]

That control panel looks expensive to fix when it goes wrong

 

But it quality so won't!

[Ian C]

Well done John nice machine. I will call in next time I'm up your way and have a play!

[monkeyallan]

Good chippers, great service.

[Hodge]

But it quality so won't!

 

 

Time will tell, a couple of months after the warranty runs out??

[Ian C]

Time will tell, a couple of months after the warranty runs out??

 

But that's 3 yrs not like ya Tw that's only 2!!!!!

[GA Groundcare]

Bought a low hrs used one eight weeks ago and the lads love it.

 

We have had a couple of issues with it but Simon in the service department has been great to deal with. One of the axles is causing excessive tyre wear, phoned him, sent a couple of photos and a new one is winging its way to us.

 

Tis a common problem I understand? the axle isn't rated high enough, your GM, TW and Jensen's have axles of +900kg on their 750kg chippers. Its the constant bouncing which causes bent axles leading to excessive tyre wear.

[Gary Prentice]

Tis a common problem I understand? the axle isn't rated high enough, your GM, TW and Jensen's have axles of +900kg on their 750kg chippers. Its the constant bouncing which causes bent axles leading to excessive tyre wear.

 

So I understand. I haven't looked yet to see which they have sent, a replacement for the standard axle or the heavy duty one. We've still 10 months warranty so if it's the standard one there's a chance we may have to replace it again. Time will tell.

 

So far though, Redwood have been exemplary in their customer relations:thumbup: