Are BT responsible for maintaining their lines to be kept clear?

[porky]

I was chatting to a Call out Linesman Engineer from a well known Power Distribution Company recently and he said the only way for him to contact BT was via India like everybody else, very frustrating when BT share their poles.

[scraggs]

Our bt line ran over the top of our burner flue, un surprisingly one night it melted, I fixed it with speaker wire temporarily, when bt finally turned up and repaired it it was F O C, they said they were responsible for the line up until it went into our home, even though it was blatantly our fault

 

That was the case, however I was informed a few weeks ago when my dads line went out that the wire from the boundary line in is now your responsibility.

[treequip]

That was the case, however I was informed a few weeks ago when my dads line went out that the wire from the boundary line in is now your responsibility.

 

Its BT/openreach apparatus all the way to the box in your house

[scraggs]

Its BT/openreach apparatus all the way to the box in your house

 

That's what I thought and I know it used to be the case, but they said if there was cable damage within the boundary then it would be charged for.