RAC breakdown cover.

[markieg31]

Cor, I have never had any type of road assistance policy before but I was travelling from Minehead to Inverness so thought it prudent to have some cover. That was last January I took out the policy, I saw it was coming up for renewal and wanted to cancel. Looked on there website, not possible you had to phone and being a weekend no one was in. 

 

Week or so later the water pump belt snaps on the car, brill got RAC cover. 2 hours later a chap comes out to confirm what I have told them, 'yeah I can't fix that, you'll have to arrange your own recovery.' he said my policy doesn't cover any recovery. I showed him my member page online which stated that I indeed did have recovery. 'yeah that is it but it's not giving me an option to book a flat bed.'. So he ****************s off, very helpful-not.

I phone back up, oh yes you do have that cover and they say we will recover you. We phone back, they seem to have our details mixed with someone else's vehicle and location. 

 

5 hours waiting so far. Once recovery is here we have to call back for them to book us a taxi for our 1 1/2 hour journey home. 

 

Luckily I chose to limp the vehicle to a hungry horse establishment as it chilly out side. 

Fingers crossed a 7 seater taxi is up for the job by time recovery has arrived. 

 

[green heart]

I thought you were about to say the policy had expired the previous week...but renewal documents lost in the post... !

 

Hope you get back safe and soon.

 

I've got a handy recovery policy that covers myself and partner for any vehicle and trailer that we're driving, in the UK.

Well under £200- I think.

We've had swift and helpful service from their independent recovery contractors, on the occasions I've used it. From the Environmental Transport Association.

 

[kram]

RAC are useless! Was that their own van or a contractor that came out?

 

I'm told RAC now only have a fleet of small "repair" vans now, they can sell you an overpriced battery, bulbs or wipers, but thats about their limit. They sold my dad a £200 battery for an intermittent electrical fault - I was not happy about that.

 

They dont have any flat beds or anything bigger, all contractors, to be very careful of.

 

Back in 2013 my motorbike had some issue, it cut out then a flat battery trying. This was 10:30 pm on a country lane. 12:30am when the Westbourne man arrived.

He couldnt start it so loaded onto van, took me 10 miles and stopped at a petrol station "thats as far as I can take you, pay £124 for full recovery".

 

My RAC policy was included on my bike insurance. I had full recovery. Of course at 1am, both my insurance and RAC are not contactable to confirm my level of cover.

 

He told me to put some fuel in and try again. Luckily it was that combination of running out of fuel with a flat battery, otherwise he would have found himself in a ditch and minus his van!

Edited 53 minutes ago by kram