Husqvarna UK email address?

[spudulike]

So it is back to pics of the damage.......get some up on here and lets look at it. Is the piston and cylinder bore clean? lack of compression will mean it isn't....lets see the damage and go from there.

[spudulike]

Let us know how you get on. Hopefully the dealer is on it and you will get an answer that is good for you. They are not all bad but guess I get a fair share of horror stories from my customers hence my posts!

[adw]

Did we ever hear if this got resolved?

[Acerforestry]

I have been away for two weeks hence slow response, but Husqvarna received the 562 and confirmed the crank bearing had failed. A new saw will be sent to the dealer handling the claim in early October

[gand]

28 minutes ago, Acerforestry said:

I have been away for two weeks hence slow response, but Husqvarna received the 562 and confirmed the crank bearing had failed. A new saw will be sent to the dealer handling the claim in early October

You'll be lucky. They give dates but can't stick to them and tend not to say when it's changed to

[spudulike]

Let us know when it finally gets resolved. The fact they have admitted bearing failure and are replacing the unit is a very positive result but lets see how long it takes to fulfill the replacement.

[Acerforestry]

On 25/09/2021 at 09:50, spudulike said:

Let us know when it finally gets resolved. The fact they have admitted bearing failure and are replacing the unit is a very positive result but lets see how long it takes to fulfill the replacement.

Yeah will do Spud, you never know they might keep to schedule eh

[Acerforestry]

Late addition to this thread, but Husqvarna have dispatched the replacement 562, eta Monday / Tuesday. Took a few weeks though

[gand]

Glad it's sorted. Hopefully we'll be getting some aswell