AutoGlass....

[kevinjohnsonmbe]

For the second time this year auto glass have spectacularly failed to satisfy the most basic customer requirement of turning up for a pre-booked appointment resulting in another wasted day waiting around and having to listen to lame platitudes from a talking head on the other end of the phone. Apologies are empty and meaningless, doing what you committed to do is customer service. Get a grip!

[nepia]

Been there. They are rubbish aren't they.

[kevinjohnsonmbe]

In future I will only ever book the first slot of the day....

 

They'd probably still balls that up!

[Gary Prentice]

Is their first slot between 8AM and 1PM though?

[kevinjohnsonmbe]

Is their first slot between 8AM and 1PM though?

 

Yes, no guarantee of being the first customer but should give a better chance of the mugs actually turning up. Later day slots are doomed to failure as the over commitments snowball.

 

[scbk]

Why use them?

 

I'm sure there would be a local windscreen fitter who would offer much better service

 

[nepia]

For the second time this year auto glass have spectacularly failed to satisfy the most basic customer requirement of turning up for a pre-booked appointment resulting in another wasted day waiting around and having to listen to lame platitudes from a talking head on the other end of the phone. Apologies are empty and meaningless, doing what you committed to do is customer service. Get a grip!

 

 

A thought; if this was insurance company related (i.e. Auto'ass being 'approved') complain to the insurance co. They won't appreciate the comeback.

[markieg31]

Had autoglass out for a new screen on the transit.

 

On time and quick and tidy job and thats even whilst being impaired by the Somerset cizzer!!

[Farmifan36]

Why use them?

 

I'm sure there would be a local windscreen fitter who would offer much better service

 

 

Yes, I've used both over the years and I'd always go for a local fitter if I could find a recommended one. Perhaps a future thread?

[Ironbark]

Weren't they on Watchdog a while ago?

 

Autoglass repair, autoglass disgrace

 

Good to hear they have improved, not.