So, the continuing underbody paint saga of the MK8 Hilux:
Goes in to dealer for first annual service Nov 17. On return I notice the paint degradation within the wheel arches - assumed they'd pressure washed and blast some paint off (first 2 pics)
After a particularly unhelpful absence of acknowledgement and response from service manager, escalated the complaint through dealership management Dec 17.
Waited until Apr 18 to chase it up again - just happened to be in Plymuff so I went in to see them. Service manager comes out all apologies and "you'll never guess what, I was just about to call you." He was right, I hadn't guessed that.
So now (Apr 18) they have a solution and Toyota UK have told them what paint they need to effect the repair.
May comes and goes, no follow up. I happen to be in Plymuff again so I drop by, again.
"We can't get the paint so it'll have to go back to Southampton to the main body shop, you can have an Aygo whilst it's away." "If I wanted / needed a 'king Aygo, I'd have bought an Aygo" was something like my response.
Waited til Jun until they had a Hilux with tow hitch (no Elec pack mind you) so that I could let mine go. It's been gone best part of 4 weeks and came back today.
Imagine my surprise... They have patch repaired the obvious spots that I pointed out but completely failed to do the rest of the areas that were similarly affected. I kind of expected that would happen though, I just wanted my natural pessimism and lack of faith in humankind to be proven wrong for once in my miserable existence.
In the meantime, the service manager has told me he has 5 other Hilux with exactly same problem and that Toyota UK are not acknowledging or accepting it as warranty work. So the dealership paid for the partial remediation of mine.
So here's my dilemma:
The whole underbody is affected by rust and paint degradation (in my opinion)
The dealership have acknowledged and covered the cost of repair for some areas but not others.
Since it was bad enough for them to do some, they have kind of acknowledged that it ought to be bad enough to do all (in my opinion)
Dealership won't do anymore, Toyota UK won't do any.
For the more mechanically minded - are my concerned unreasonable?? What do the AT massive think? What do other Hilux owners think? I'm going for an independent assessment and might consider a Trading Standards approach.