Faulty Forst ST6

[Stubby]

As an aside ....Bearing in mind there are cases of identical machines , some having endless problems and others totally fault free , that there may be a problem with the QC department ?

[dan494]

As an aside ....Bearing in mind there are cases of identical machines , some having endless problems and others totally fault free , that there may be a problem with the QC department ?

 

 

Maybe they outsource the manufacturing to husqvarna?!

[Old Mill Tree Care]

Maybe they outsource the manufacturing to husqvarna?!

 

 

You mean Stihl!

 

Oh no, Groundhog Day.

 

Again!

 

 

I'm so sad and need to get a life.

[dan494]

You mean Stihl!

 

Oh no, Groundhog Day.

 

Again!

 

 

I'm so sad and need to get a life.

 

 

Nah stihl are generally a bit crappy, husqvarna saws are either brilliant or scrap!

[Forst Woodchippers]

Good Afternoon all

 

From the Redwood / Först perspective we would add that we have, and always will stand by our products and in this situation the good customer Mr Skyhigh Arb was never left alone. Understandably he was frustrated but this was an exceptionally unusual situation he was experiencing which was very hard to pin down. We paid a number visits to the client in order to establish the issues he was experiencing but they appeared to be intermittent and the machine would work fine when we were present. We will always rectify an issue if there is one, and have offered to supply tie over machines in this instance. However we can confirm that Mr Skyhigh Arb has now been fully satisfied and we have the machine in our yard testing it to try and establish the issue.

 

As many of our customers will testify Redwood will go the extra mile to ensure our customers are satisfied and in this particular situation it was very frustrating for the customer and for Redwood. Under no circumstances has Redwood ever separated themselves from the issues the customer experienced.

 

In the 2.5 years Först has been on the market a staggering number of products have been sold and there are many hundred satisfied customers out there who are putting the machines to good use every day. We understand that a premium service is as important to you as the machine itself which is why we offer the 3 year comprehensive warranty which we will stand by.

 

On a positive note there are some exciting developments happening here in the Först development department, and the next to show its head very shortly is the outstanding new ‘Först XR8 Traxion’ This is a 50hp, 8” x 10” capacity tracked embankment machine for negotiating banks up to 35 degrees. This machine has been in development for many months and we are pleased to announce its arrival soon! It’s powerful, fast and has unbelievable torque and ability on the bank side.

 

Thanks again to all our excellent customers; we are as passionate about this industry as you are!

 

The Först team