Took my saws in for a "service"

[wyk]

Let's be honest, if you know what you are doing, how often will you have to give someone back a box of bits without warning them first? You should be able to avoid this by informing the customer it isn't worth repairing in the first place, or discuss the worst case scenario with them. You yourself said you have repaired thousands of chainsaws. Do you really want to tell me that you have to fully strip every single saw that comes across your desk so much so that putting it back together would bankrupt you?

 

Give the customer a warning about it. As you well know, a box of bits is nearly worthless compared to a 'spares or repair' chainsaw in mostly one piece. What the customer does with it on EBay is their business. Your business is not ripping your own customers off.

 

Why on earth would anyone put it back together at no charge?

 

As dealers we can't win.

 

If we use our gut instinct and have a quick peep at the piston, then tell the customer the cost of repair, we are only guessing at the internal, unseen damage. So we would have to quote high to cover everything.

Ok, so very little labour involved in this scenario.

 

So to be accurate we need to strip it, and prepare an accurate quote based on what we have seen. Again not much labour involved, saws are very quick to take apart. Often I do not charge for this, especially if results in a new saw being purchased.

 

But if we put it back together its going to take a long time, and whats the point? Just so that the customer can fleece someone on Ebay with a saw classed as 'running last time it worked'

 

When the E bay buyer complains to the seller, the seller blames the dealer who "repaired it but it still did not work when it came back."

[Dean Lofthouse]

Ticking over issues requires a strip down, it could be a number of things.

 

Do you explain all your terms and conditions to everyone of your customers.

 

Especially if you run a busy shop with maybe a queue at the counter

 

Taking one side of the story and running with it is a bad trait in my eyes and far too common

[spudulike]

I use my xray eyes to inspect saws for faults and enjoy munching on a kryptonite sarnie whilst wearing my underwear over my trousers - the customers look at me strangely, not sure why:lol:

[mixedangased]

That's easy to say.

 

A saw must be stripped down a certain amount to be tested.

[Steve Bullman]

Amazed at all the replies, when the original post simply said 'Took one of our 200t's and a 361 in for a service- here is the 200 when I picked it up. Not very happy'

 

Lots of jumping to conclusions going on!

 

I took a saw to my local dealer a couple weeks back and was given it back in the exact same manner, in a box in bits. It needed about £200 of work doing to it....dealer didn't want to put it back together causing me more expense. Absolutely fair enough too....why should he reassemble? Its all time!

 

I forgot to post a photo of mine though

[spudulike]

Going right back to the original post - the two things that GENERALLY make a saw scrap is a seizure or crankbearings/crank issues - this is using standard dealer parts and rates.

 

I am somewhat baffled that on the MS200t, the carb has been stripped, as has the inner top handle components.

 

Most techs will do a compression check, take a judgement and pull the muffler if a seize is suspected - crank issues are mostly found by waggling (tech term) the crank ends for play and rotation of the crank by hand.

 

So why were the carb and handle innards stripped:confused1: No idea - I only strip the handle if the fast idle part of the choke lever isn't functioning or the linkage is tight/sticking.

IMO, the carb should have been reassembled - piss poor to leave it with the covers off:thumbdown:

 

The other saw - why is the flywheel off - why is the saw sooooooooo stripped down - personally I can tell within minutes if a saws condition is OMG or and on from that - pulling the cylinder to check if the bore is salvageable is pretty much normal for me and that gives me all I need.

 

Much of my work comes to me like this - and pretty much 100% goes out running:thumbup:

[Steve Bullman]

 

Much of my work comes to me like this - and pretty much 100% goes out running:thumbup:

 

Spot on....this is exactly how my 2 ms200t's are going to be coming to you

[spudulike]

Spot on....this is exactly how my 2 ms200t's are going to be coming to you

 

Yeah, but by the time they arrive - I will be retired:001_rolleyes:........or the saws will be antiques:lol:

 

The good news is I can build these little buggers up from boxes of bits:thumbup:

[Steve Bullman]

Yeah, but by the time they arrive - I will be retired:001_rolleyes:........or the saws will be antiques:lol:

 

The good news is I can build these little buggers up from boxes of bits:thumbup:

 

i'll make a point of coming over soon mate

[spudulike]

i'll make a point of coming over soon mate

 

Bugger:lol:

 

No problems:thumbup: