Buying a saw of the internet

[case mx270]

In the future I will most likely buy a new saw off the internet and then go running to local dealer for parts and service. How many of you do the same. Thing is the price difference can be deal breaker or maker especially when buying a saw every few years for part time use

[SteveA]

All my local dealers couldnt get close to the well known arb suppliers (as advertised on this forum). Shame not to use local business but the price difference is just too much.

 

Having said that I do use a couple of local dealers regularly for other things/ red diesel, tool hire, clothing etc.

 

There's no shame in trying to keep the wolf from the door.

[Arbtech Tree Services]

Have a word with your local dealer.

I've got one local and one localish dealer and they both beat the online giants everytime on new saws, not so good on consumables though.

One even confirmed the other day that they understand people buying online, just as long as when that saw requires warranty work the customer understands that the dealer will be extremely busy and there may be some delay

[SawTroll]

Dealers are humans - don't expect them to always be as helpful to someone that bought the saw over the internet, as to someone that bought it locally.

[tobimax]

Something is wrong here, where in 2014 Stihl Catalogue a 261 is £690 and @ FRJ £508!

[tobimax]

At my local dealer they still have to order the parts in. I save time and petrol ringing an online dealer I trust!

[doobin]

I'm very lucky to have three local dealers (2, 10 and 15 miles away) that will match FR Jones. That said, service from FR Jones is always as good, and like you say they have a lot of spares on the shelf ready to go.

[NFG]

Hi

 

Ive done both, you need to work out whats best long term, you could always speak to your local dealer & try and get them to improve their price.

 

Incidentally, I called in at FR Jones not so long ago & their service / repair operation looks very good.

 

N

Edited February 4, 2014 by NFG

[Ashes_Firewood]

I've bought a saw online in the past then used the local dealer for warranty work.

 

Same with my car, bought it at a better price from a dealer further afield then use the local dealer for warranty work/servicing.

[TGB]

Called into a dealer today to order a bar. Ok, so I didn't buy the saw from them but they're a Stihl dealer and the saw is a Husky. But on their website, it clearly states they service both Stihl & Husqvarna. So I thought ordering in a bar would be no problem. How wrong could I be? "No. You'll have to try somewhere else. It just isn't worth it for us to order Husqvarna parts." One wonders how they could hope to service a Husky, if they're not willing to order in Husky parts.