Did i get the wrong stuff?

[fellainiswig]

I ordered some hardwood

 

It came and looked ok, but as we were moving it after the guys left we noticed a lot (at least 1/3rd) of the wood is pine.

 

Pinus to be exact - now google says this is a 'hard' pinewood, but i'm a bit annoyed at having paid £80 for a builders bag of rubbish wood when it was advertised as hardwood. Am i being unreasonable here or can anyone offer some advice?

 

Thanks

Edited November 29, 2013 by Steve Bullman

[Tom D]

You should probably take it up with them and remove their name from the above post or it will be removed, there is no naming and shaming on here.

 

Edit:

 

We supply decent logs.

[TGB]

Perhaps just forget them as a supplier in future. Or if you do continue with them, be very specific, in that you do not want or require any conifer included in your delivery.

Edited November 29, 2013 by TGB

[Tom D]

TBH I would ask them to take it back and get a re-fund or go to trading standards. There's nothing wrong with burning softwood, but selling it as hardwood is breaching trading standards.

[SteveA]

It could be a genuine mistake and is only fair to give the supplier a chance to rectify it.

[peatff]

It's a bit harsh calling it "rubbish wood". Do they sell mixed hard and soft wood ? He might have dropped you the wrong one off.

[gensetsteve]

If a bag of hardwood is £80 what is a bag of softwood £65 ? third of a bag means you are £5 out of pocket. Not right I agree but dont give yourself the stress of trying to ring the world, talk to them direct. You may find its the best mix of logs you ever had.

[Stephen Blair]

Goods not as described act!

 

Consumer Rights: "Give me my money back!"...

[bulklog]

Its a murkey world ... we sell good dry logs soft and hard . ... we are struggling to keep up with demand. .. happy days . Moral of this story ... find a decent supplier and keep them busy ... we are ....

Reagrds

Steve .

[Logsnstuff]

If a bag of hardwood is £80 what is a bag of softwood £65 ? third of a bag means you are £5 out of pocket. Not right I agree but dont give yourself the stress of trying to ring the world, talk to them direct. You may find its the best mix of logs you ever had.

 

I charge same price for mine and people still buy it, but no way would I mix.