Chipper companys spares

[jltree]

Had a problem this week with a chipper having a problem with top feed roller.. It cant be fixed so spoke to dealer i got chipper off and they said they did not have a new one but could sort me a second hand one... Which was good of them {arbtech}... I decided to speak to chipper manufacturer and the response was crap to say the least. Did not have one in and did not know when they would be getting one, so not much help...

If i was spending 30 grand plus on another i am sure the sales department would of been more helpfull!!!!!

[Hodge]

What Chipper was it?

[Ian C]

What Chipper was it?

 

Timberpup lol

 

Sorry hodge. .........

 

Yeah what chipper is it?

[Si Stevenson]

Had a problem this week with a chipper having a problem with top feed roller.. It cant be fixed so spoke to dealer i got chipper off and they said they did not have a new one but could sort me a second hand one... Which was good of them {arbtech}... I decided to speak to chipper manufacturer and the response was crap to say the least. Did not have one in and did not know when they would be getting one, so not much help...

If i was spending 30 grand plus on another i am sure the sales department would of been more helpfull!!!!!

 

I have already learnt this lesson. I am in the process of buying a new chipper, so I thought I would do my research this time. I went to the dealer of the brand I have chosen and went through the whole "what if" scenario. I met their store men, had a tour of the stores and was shown how parts are deployed same day.

 

Any problems - phone THEM direct - part(s) deployed.

[Ian C]

So who is it?

[jltree]

So who is it?

 

green and white track machine.... uk made.. they say... or is that just uk assembled when the bits arrive

[monkeybusiness]

That sounds unusual. It also sounds like an unusual problem - what's happened to the feed roller?

[jltree]

The shaft in the roller snapped as we had something through it a few weeks earlier .. Must have distorted shay enough to shear under pressure .. That was something that could not be helped and was out fault .. Waiting for spares is a joke though

[monkeybusiness]

That's a bit poor. If you need to borrow a roller until one arrives then I might be able to help.

[Johny Walker]

The shaft in the roller snapped as we had something through it a few weeks earlier .. Must have distorted shay enough to shear under pressure .. That was something that could not be helped and was out fault .. Waiting for spares is a joke though

 

wouldntn have been a rail clip would it ?