Hilux Fuel filter problem

[eddiegts]

About a month ago my fuel filter light came on and stayed on. In the manual it said contact your dealer due to there being a fault in the fuel system. when I took it in, they look at it and said I would need a new fuel filter. But its not a standard filter. I would need a new modified filter otherwise it would happen again! I asked if this would be done under warranty she said no

 

Now my question is as there is a fault with the filter surely it must be covered as its a modified filter, or am I well off and should just pay up

 

Its a 2013 toyota Hilux 3ltr and has covered 14k miles

 

many thanks

Ed

[Robert_S]

Sign up to the hilux forum mate, I'm sure you will get the answer there, they helped me with Few troubles on my lux

 

Hilux Pickup Owners Club & Online Community

[GardenKit]

A new vehicle should not have a fault with the fuel system that is not covered by warranty. This is assuming that it is an actual fault, i.e 'faulty parts or workmanship'

 

If the fault is down to fuel contamination then it is only fair that you pay up.

 

But by them saying it needs a modification is basically saying that the original filter is not fit for purpose. This being the case I would press for full warranty.

[White Noise]

About a month ago my fuel filter light came on and stayed on. In the manual it said contact your dealer due to there being a fault in the fuel system. when I took it in, they look at it and said I would need a new fuel filter. But its not a standard filter. I would need a new modified filter otherwise it would happen again! I asked if this would be done under warranty she said no

 

Now my question is as there is a fault with the filter surely it must be covered as its a modified filter, or am I well off and should just pay up

 

Its a 2013 toyota Hilux 3ltr and has covered 14k miles

 

many thanks

Ed

 

Sale of goods act . The vehicle should be fit for purpose . A 2013 hilux should not have problems this early in its life . If it has then you have a claim not to mention compensation / down time .

[Rich2484]

What do they mean a modified filter???

 

Do they mean one that is not reproduced by anyone else. So no aftermarket and only made by Toyota?

 

Or do they mean the garage will have to modify a filter to fit???

[eddiegts]

Thanks guys just been in to have it done at first they said No its not covered then the manager came out to have a chat as I was making a fuss and said it would be covered and done for free!

Result!!

 

 

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[gensetsteve]

I still have a lot of confidence in the Toyota product but less so in some of the dealers. They have a 1990 ford dealership feel about them. I think the dealerships change brand so often they keep their old bad habits. If I was buying a new vehicle I would get it serviced at a main dealer and expect a bumper to bumper warranty for 3 years. I tried running one new navarra in 2002 but went back to several old trucks for me it has been alot less stressfull. In those days it was 6000 mile services and dealer out of town the truck was permanently in the garage and we had one eye on the mileometer and one ear listening for the next noise.

[eddiegts]

I love the Hilux it's a great truck for what I need it for but I've lost confidence in my dealer in King's Lynn as I've had problems with them already I may take it to another dealer next time. Even after the small problems I've had I don't think I would go back to older trucks.

 

 

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[gensetsteve]

I love the Hilux it's a great truck for what I need it for but I've lost confidence in my dealer in King's Lynn as I've had problems with them already I may take it to another dealer next time. Even after the small problems I've had I don't think I would go back to older trucks.

 

 

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I dont blame you for staying new. I have never had a new Toyota which may be an option for us. I did try 6 different Nissan dealers in 2 years and all hopeless. Hopefully you will have better luck with Toyota

[woodplans]

Eddie,

 

Get used to the filter light coming on, mine does it at 9 - 10,000 miles like clockwork has done from new ( 3 years ) 60,000 miles always serviced roughly every 10,000 with new filters ( toyota ) but light still comes on. I have tried the drain plug on the filter to see if there actually was any water build up. I think the sensor in them is just too sensitive. Recently did 3000 miles with the light on with no problems as it came on at 8,000 past last service.

 

Bas