Hung-up quotes

[Rick2517]

Not so sure about the age thing. I know you don't mean to affend the young uns by you're comment about sub 30s Andy but in our defence:

I started the business at 24 and found that my age was my secret weapon. I go in to a quote with huge amounts of energy and respect for the client I bombard them with knowledge, interesting facts about there trees and the process involved with the work they require inc my honest opinion of the work.

I have found that those first 5 seconds as someone said, are important, as at first they do think "wow this guys young, what does he know" but the most important time for me is the following 60 seconds where you fill them with confidents and change there opinion to "wow this kid is really switched on and knows his stuff" it's this ability to change the staritypicle veiw of "todays youth" that I believe wins us allot of our work and had led to a successful business. On a typicle day I would quote 7-10 jobs and would win 5-6 of them. The Company's been running for 5 years and were just setting up a third full time team in April.

 

Also I always follow up with a curtsy call 7 days later. 30% of the time the customer has every intention of going ahead but is just to busy to find the time to call.