100ft poplar pollard

[testcricket01]

James, tell us more about the client. Did he really say something to you about going on the grass?

 

Yup thats why crane had to go next door he wont let us even lower stuff on ropes or crane onto the grass "thats a brand new lawn" he always refers to

[skyhuck]

You can buy a lot of sheets of ply for the cost of crane hire.

[Rupe]

Yet he wanted the work doing? Or was he forced to have the work done?

 

Was he nice about it? i.e. "if you can manage to not lower on to the grass that would be great" or was he stroppy about it?

[testcricket01]

Yet he wanted the work doing? Or was he forced to have the work done?

 

Was he nice about it? i.e. "if you can manage to not lower on to the grass that would be great" or was he stroppy about it?

 

Yer he wanted the work doing dont no if he was forced to do it or not i no he had a tree survey i havent seen myself says reduce by 2meters from previous pollard points

 

He was polite about it but deadly serious if you no what i mean didnt want it touched so i didnt even dare rake it up.

[Neil Frost]

Yet he wanted the work doing? Or was he forced to have the work done?

 

Was he nice about it? i.e. "if you can manage to not lower on to the grass that would be great" or was he stroppy about it?

 

I get the feeling it was the latter. We've all had it, haven't we? Can you please take down my massive tree and not disturb the daffs I've planted around the base!

[Andy Collins]

You can buy a lot of sheets of ply for the cost of crane hire.

 

I have a 9tonne Cat onsite at the moment, I insisted on minimal ground damage, so they brought sheets of ply and rolls of carpet to run on. Not a Mark to date anythings do-able, just think slightly outside the box.

[Rupe]

If he was nice about it, and yhou agreed to the terms, then fair enough. I was just thinking that maybe he didnt deserve to get the work done.

 

I am scoring him .5 out of 1 then for customer points.

 

Did he make you tea?

[Scott Walker]

and cake?

[skyhuck]

It is important to manage customers expectations.

 

You got the job done and had the bottle to post it on here James, so you deserve our respect

 

We've all done jobs were given chance to start over we would do things differently.

 

Many walk away when things don't go well, I heard of a very well established firm walking away from a job not finished, because they were going to loose money by finishing (very unprofessional IMO)

 

There are always many different ways of doing most jobs, we choose the one we think will work best and make us the best profit, we usually get it right, but not always

Edited May 4, 2012 by skyhuck

[skyhuck]

and cake?

 

Good point, real coffee always helps too