Dear Husqvarna

[Magnus]

Biggest problem now is same as it has been since 60's and it is box sellers.

They at best pack it up and start it.

 

These sellers are every were with all brands and their lack of interest and knowledge cost the brand reps dearly. Regardless of brand.

 

If a saw is sold in a box store, Supermarket, stores etc, it has not had delivery service.

It has not been test run or properly adjusted.

 

Many that get dealerships do it for sales not for quality service and these guy's make us that do give a good service look bad.

[MattyF]

nearly every bolt on my 272 has come loose to the extent i have rounded off and snapped 5 making sure it does not happen, my 357 did it once in the first week i tightend but very carefully and has been fine for 5 yrs but the 372 is a nightmare!!! today i noticed the chain brake bolt on the starter side has actually pulled out the alli with it!!! how much is a heli coil set and how easy is it to use???

[Magnus]

Loggers should be good at logging, Arborists are good at their thing.

Dealers and tech's are good at theirs.

 

This is what I do as much of my time as I can. I am interested and learn the tricke details as I love to work on saws....

 

My bet is the ones with problems on their saws don't.

I see it every day here...

[MattyF]

magnus you sound like a good guy to have in a saw dealer wish you wher local to me!!! shame my local dealers would not think twice of charging me 2 thirds of the price on a new saw to heli coil the bolts that are mangled on my 372!!

[Magnus]

It is not as easy as it seems to put in Heli coils.

You need to drill with a very good drill a precice hole that you thread, then insert the coil in this.

 

There are other easier way's to do it.

 

All aly threads are sensitive to too much power and how the bolt enters, especially the ruff type of threads that tread as they go in.

 

Unfortunately more saws go out on market without tapped threads.

Regardless of brand.

[Andy Collins]

Have you made representation to Husqvarna? Gary Philpot is the aftersales manager.

 

I've been using husqvarna saws for years and never had this problem to such an extreme degree - used to happen a lot on Stihl's I trained with...

 

I shall be speaking to someone in person at the APF, politely of course. I am no mechanic, but I do routinely check my saws over each day and get faults fixed as they arise. I shall take on board Magnus's comments as I know he knows his stuff, far better than I do. I do still strongly believe there is a issue here, as I have experienced it several times with one brand, and not with another, and I do find it irritating and frustrating when trying to get on with the job.

[Magnus]

I do still strongly believe there is a issue here, as I have experienced it several times with one brand, and not with another, and I do find it irritating and frustrating when trying to get on with the job.

 

There you go...

 

A good dealer is good to have.

If he is really good and have more than average interest, he'll take care of you and your saws regardless of brand.

 

I do.. I may not like it all the time, but I am here and have the interest, he has the saws so it is too late to ague about what to buy, so best is to do the best I can with what the customer bring.

[Magnus]

There is so much behind the wrenching on a saw.

To explain and to better help there must be a bit of knowledge on materials and saws in general.

 

I learn(ed) on the older saws. I have seen the changes in saws and models.

I have most HVA saws and Jonsereds so its not just talk and ideas read in a book.

 

Books and advices are good, but nothing replaces experience.

 

I've done this, I overtightened bolts and had my share of trouble from it.

I learned the different types of bolts, threads, gaskets, materials and so on.

I am not restricted to one brand, I like any good saw of any brand.

It makes it hard and a tad confusing at times, but its worth it, I assure you.

[skyhuck]

I am lucky enough to live quite close to Dick Leigh, who must be one of if not the best saw mecanic in the country, I first went to his work shop (in his garage at the time) with my dad when I was around 10.

 

I was once at an AA seminar when some one told me they sent their saws 400 miles to be fixed by Dick.

 

I have never had any issues with bolts coming out of any of my saws and none of them get serviced, they only get worked on when they break. I have a 12year old 66 that has only ever had a new filter cover because it was hit by a tree and a chain brake handle.

 

So maybe if they are set up right they are good for life??

[morten]

Have you tried applying some Loctite Henkel - Loctite to the threads. That should at least alleviate the problem.

Edited August 25, 2010 by morten