problem with HAIX boots.

[mendiplogs]

I had a problem a couple of years back with the sole splitting on a pair of Protector Pro boots well within the 2 year warranty. I had lost the receipt by then but I contacted Haix through a work wear company (Brix work wear, dealt with a guy called Gary) I found on-line and, after I gave Haix the serial number in the boots, they sent me a brand new pair without any arguments. The person I dealt with at Haix was called Cordelia Wagner. To the OP, PM if you want their email addresses.

 

HI FELIX there you go can not get better then that mate good on HAIX i all way TRY and EMAIL dealers AND TELL THEM it the BEST I THINK BUT THATS JUST ME THANKS JON

[White Noise]

Imo Haix have done what stihl did and took there eye off the ball . Silly people

[mendiplogs]

Imo Haix have done what stihl did and took there eye off the ball . Silly people

 

HI WHITE felix got new pair he said OK thats ok thanks jon

[White Noise]

Fair point Jon but they have let there standards slip . Shame really as I used to love the short , brown nubuck leather boot .

[mendiplogs]

Fair point Jon but they have let there standards slip . Shame really as I used to love the short , brown nubuck leather boot .

 

HI WHITE i all way thing that it better to try and ring the DEALER BEFORE coming on and running them down i like there boot I HAD THE SAME WITH A PAIR OF ARBORTEC GLOVES SO I RING CHRIS FROM JONES SENT PICS OVER TO HIM AND WITH IN 2 DAYS GARTH at arbortec had a pair in the POST TO ME now thats very good SO WELL DONE ARBORTEC ON THIS THANKS JON

[White Noise]

HI WHITE i all way thing that it better to try and ring the DEALER BEFORE coming on and running them down i like there boot I HAD THE SAME WITH A PAIR OF ARBORTEC GLOVES SO I RING CHRIS FROM JONES SENT PICS OVER TO HIM AND WITH IN 2 DAYS GARTH at arbortec had a pair in the POST TO ME now thats very good SO WELL DONE ARBORTEC ON THIS THANKS JON

 

Yes totally agree . You did well with the gloves jon

[mendiplogs]

Yes totally agree . You did well with the gloves jon

 

HI WHITE i think it the way anyone put it over to the dealers IF YOU GO A BULL AT A GATE GOING TO GET NOWERE thanks but that just me thanks jon

[jamesd]

I've had my new pair of protector pros for under a year now and some of the lining inside has formed a lump so that it presses on my foot.

Is it worth taking these back? my last pair lasted about 3 years so quality seems to have slipped.

[Craig.]

I had the same as Felix, contacted brix (who I bought them off) emailed some photos and the serial numbers, they contacted haix, haix OK the warranty claim and I got sent a new pair. Great customer service, but it doesn't excuse the poor quality soles.

Just to note, the new pair have got a different design of sole on them, so hopefully they've addressed the problem.

[felixthelogchopper]

I've had my new pair of protector pros for under a year now and some of the lining inside has formed a lump so that it presses on my foot.

Is it worth taking these back? my last pair lasted about 3 years so quality seems to have slipped.

 

I bet you that it is not the lining but sawdust which has got in where the lowest line of your laces have rubbed through the leather. I would take them back as this is a not uncommon problem.