Seems That Makita UK/Dolmar Salesman are lying to us!

[Jamie Jones]

As others have said that when visiting the Makita/Dolmar stand at the APF Show this year...

 

The Makita Sales team were stating that if you got a Dolmar from a proper Authorised Makita Chainsaw Specialist that PDI's it, you're 1x year warranty would get extended to 3x years when they, the dealer registers it. I also checked this with the sales team direct from being told this prior to purchasing a Dolmar Chainsaw.

 

I then recently purchased a  Dolmar 7910 Chainsaw ... Which from first impressions seems to be an awesome machine. Certainly a big step up from the smaller ones I was used to..  (I didn't want a Makita Blue Machine when all my other equipment is a hi-vis colour while undertaking council contracts as I understand there have been issues with their H&S officers wanting all dangerous equipment to be brightly coloured).

 

I also can't complain at the price of the Dolmar to the equivalent Stihl or Husky Chainsaw. For what I paid for it, 'It is a Bargin to be fair!'

 

So I wanted to make sure that I was getting the 3-year extended warranty and checked with Makita UK to ensure that the chainsaw had been registered with them via the customer service department.

 

It appears that you or the dealer can't register any petrol power equipment with Makita

Direct reply for from Makita UK Customer service

"For Dolmar machines we certainly don’t give out 3 year warranty on petrol machines" This also applies to the Makita Pro chainsaws.

 

"We can only register electrical and cordless machines".

 

So in a nutshell  Makita don't register any petrol machines (From the Customer or the Dealer) and there is no extended warranty from Makita UK for the Makita or Dolmar Chainsaw...

 

(It should be noted that you get a 3-year service facility on their petrol concrete slab disc cutters but not warranty)..

So when you are at future Arborist Shows and you come across the Makita UK Stand and they have Makita & Dolmar chainsaw they are trying to promote to you professional users... Call them out on the lies they are telling you.. It has got to be a depressed sales team that is lying to their target market.

I just thought people on this forum should be aware and have a heads up on what's happening.

[Stubby]

1 hour ago, Jamie Jones said:

As others have said that when visiting the Makita/Dolmar stand at the APF Show this year...

 

The Makita Sales team were stating that if you got a Dolmar from a proper Authorised Makita Chainsaw Specialist that PDI's it, you're 1x year warranty would get extended to 3x years when they, the dealer registers it. I also checked this with the sales team direct from being told this prior to purchasing a Dolmar Chainsaw.

 

I then recently purchased a  Dolmar 7910 Chainsaw ... Which from first impressions seems to be an awesome machine. Certainly a big step up from the smaller ones I was used to..  (I didn't want a Makita Blue Machine when all my other equipment is a hi-vis colour while undertaking council contracts as I understand there have been issues with their H&S officers wanting all dangerous equipment to be brightly coloured).

 

I also can't complain at the price of the Dolmar to the equivalent Stihl or Husky Chainsaw. For what I paid for it, 'It is a Bargin to be fair!'

 

So I wanted to make sure that I was getting the 3-year extended warranty and checked with Makita UK to ensure that the chainsaw had been registered with them via the customer service department.

 

It appears that you or the dealer can't register any petrol power equipment with Makita

Direct reply for from Makita UK Customer service

"For Dolmar machines we certainly don’t give out 3 year warranty on petrol machines" This also applies to the Makita Pro chainsaws.

 

"We can only register electrical and cordless machines".

 

So in a nutshell  Makita don't register any petrol machines (From the Customer or the Dealer) and there is no extended warranty from Makita UK for the Makita or Dolmar Chainsaw...

 

(It should be noted that you get a 3-year service facility on their petrol concrete slab disc cutters but not warranty)..

So when you are at future Arborist Shows and you come across the Makita UK Stand and they have Makita & Dolmar chainsaw they are trying to promote to you professional users... Call them out on the lies they are telling you.. It has got to be a depressed sales team that is lying to their target market.

I just thought people on this forum should be aware and have a heads up on what's happening.

Noted .

[Jamie Jones]

Had a loverly email from Barbara in Technical Admin, Customer Service at Makita UK??

From her comments she is clearly unaware of what is going on in Makita UK... Doesn't even know what the company she works for supplies and from her comments thinks that Radmore & Tucker ( who is one of their Authorised Garden Machinery Distributors / Resellers) is the manufacture of Dolmar Chainsaw and it is up to them to supply a manufactures warrenty??

You really couldn't make it up.......

[Stubby]

3 minutes ago, Jamie Jones said:

Had a loverly email from Barbara in Technical Admin, Customer Service at Makita UK??

From her comments she is clearly unaware of what is going on in Makita UK... Doesn't even know what the company she works for supplies and from her comments thinks that Radmore & Tucker ( who is one of their Authorised Garden Machinery Distributors / Resellers) is the manufacture of Dolmar Chainsaw and it is up to them to supply a manufactures warrenty??

You really couldn't make it up.......

Bet she knows all about Laura Ashley wall paper though ...

[spudulike]

Unfortunately, it is the modern way, a very small percentage of people who actually know what they are doing and the rest blagging it and making out they are the dogs Bs

[DCS6800i]

What's your warranty like  @shavey

[shavey]

19 minutes ago, DCS6800i said:

What's your warranty like  @shavey

Bloody awful , cut and run every time ??

[shavey]

No seriously I look after every customer the best I can

i stand behind every sale 

My motto is distance sell8ng with the local dealer approach 

during warranty and after 

it can be difficult getting the support behind you but all 

I can say is I started with Germany and have tried and tried 

via UK and have been let down and I would be waiting till the cows come home  for prices and products

unless your on gold or silver sales levels with these manufacturers  

you don’t always get the best end of the stick

but I can say everyone I deal with in Germany haven’t let me down when it comes to warranty issues and faulty products I can’t  disclose how it works but I’ve always got an answer within days

on warranty etc 

 

for me when i  supply makita products i get better support and prices  from  The likes of  radmore  rather than Makita 

[shavey]

10 hours ago, Jamie Jones said:

As others have said that when visiting the Makita/Dolmar stand at the APF Show this year...

 

The Makita Sales team were stating that if you got a Dolmar from a proper Authorised Makita Chainsaw Specialist that PDI's it, you're 1x year warranty would get extended to 3x years when they, the dealer registers it. I also checked this with the sales team direct from being told this prior to purchasing a Dolmar Chainsaw.

 

I then recently purchased a  Dolmar 7910 Chainsaw ... Which from first impressions seems to be an awesome machine. Certainly a big step up from the smaller ones I was used to..  (I didn't want a Makita Blue Machine when all my other equipment is a hi-vis colour while undertaking council contracts as I understand there have been issues with their H&S officers wanting all dangerous equipment to be brightly coloured).

 

I also can't complain at the price of the Dolmar to the equivalent Stihl or Husky Chainsaw. For what I paid for it, 'It is a Bargin to be fair!'

 

So I wanted to make sure that I was getting the 3-year extended warranty and checked with Makita UK to ensure that the chainsaw had been registered with them via the customer service department.

 

It appears that you or the dealer can't register any petrol power equipment with Makita

Direct reply for from Makita UK Customer service

"For Dolmar machines we certainly don’t give out 3 year warranty on petrol machines" This also applies to the Makita Pro chainsaws.

 

"We can only register electrical and cordless machines".

 

So in a nutshell  Makita don't register any petrol machines (From the Customer or the Dealer) and there is no extended warranty from Makita UK for the Makita or Dolmar Chainsaw...

 

(It should be noted that you get a 3-year service facility on their petrol concrete slab disc cutters but not warranty)..

So when you are at future Arborist Shows and you come across the Makita UK Stand and they have Makita & Dolmar chainsaw they are trying to promote to you professional users... Call them out on the lies they are telling you.. It has got to be a depressed sales team that is lying to their target market.

I just thought people on this forum should be aware and have a heads up on what's happening.

Yes your Saw wouldn’t be covered under the extended warranty 

as you are using it proffesionally I’ve been asked this question 

before and I’ve told customers before they purchase please read the full PDF document  full Terms  and conditions on this extended warranty offer

 

 

[peatff]

1 hour ago, DCS6800i said:

What's your warranty like  @shavey

He uses a third party company of under writers, Legit and Scarper? Not heard a bad word from any of his customers on here yet though.