Warranty Issue - 572xp

[Bloom]

Hi

 

Bust the clutch cover on my 572xp yesterday while cutting up an oak stem. Really need the saw up and running as soon as. Should I order a new clutch cover or do you think it'll be covered on warranty?

[Stubby]

Do you think this is going to be an on going problem with this saw or was it just an unfortunate incident ? Sorry . not answered your question . You can do but try . If they wont cover it then you are there anyway , buy a new one .

Edited October 7, 2018 by Stubby

[Bloom]

I wouldn't be experienced enough to say but hopefully an unfortunate incident. It wasn't doing anything unusual. Just cutting through tension with a pushing chain. Couple of chatters then it cracked. 2 months old, used probably 1-2 full days per week.

 

Until this, we've been wildly impressed with the saw.

[josharb87]

I would very much hope that Husqvarna pick up the tab, as that should not happen imo. Have you looked inside to see if anything else is damaged?

[steve collins]

Ive seen a few on other online platforms with broken clutch covers,  i believe they have been replaced but a slow turn around, try a 390 clutch cover as that may fit

[spudulike]

If the issue is faulty manufacture, material or parts then it will and should be replaced, if it was down to the way you were using it, foolhardiness or forcing it then expect no replacement.

[outinthewood]

Any 371-372-385-390-576-570 will fit to get you out of trouble. A pushing chain against tension will certainly show up any weakness which you would like to think would not be there ! Not being smart but how was the chain tension ?