Makita recall

[billpierce]

2015

[shavey]

2 hours ago, billpierce said:

Hi Andrew, it's all boxed up now for collection I'm afraid. It was extremely well wrapped.

The slip of paper I with it indicates they have changed the brake spring mech etc a "drilled" handle. When I spoke to their technical dept they said they are fitting these plates to reinforce a week handle. I don't think the plate/rivets has caused the handle to snap but that it's increased rigidity has just meant the whole handle won't flex and so the part above the plate just snaps.

Quite annoying really as it seemed fine before. Have you sold many handles Andrew? Suspect not. They seemed fine.

They want it back to look as are pretty concerned about the breakage occurring so soon. At least that I suppose

Hello Bill I have only sold one complete handle and the actual saw handle after a accident in the forest with one 7910 

ive  sold a few brake bands over the years and a few springs 

but never a brake flag through everyday use

 

they should be concerned as you’ve not even used it 

 

also I noticed your spring is lost a bit of tension the retaining cup just needs a bit rounding of the end 

 

 

[billpierce]

Hello Bill I have only sold one complete handle and the actual saw handle after a accident in the forest with one 7910 
ive  sold a few brake bands over the years and a few springs 
but never a brake flag through everyday use
 
they should be concerned as you’ve not even used it 
 
also I noticed your spring is lost a bit of tension the retaining cup just needs a bit rounding of the end 
 
 

Hmmmm will look into that Andrew. Ta

[woodwizzard]

4 hours ago, neiln said:

Shocking!

 

I'm very glad I cancelled my order yesterday.  I rung Fastfix Friday, pleasant chat and promised to get a call back with the info ..... Nothing.  If neither wop nor Fastfix can do simple customer service to sell the saw I decided to cancel.  Saturday morning I'll drive 4 miles to f r Jones and buy a husky 365 instead.   Local dealer who is focused on customers is worth a great deal.  I consider this a narrow escape.

 

 

If I'd just ordered the 365 back in June when I ordered the dolmakita, I'd have got 4 free chains,. Not now though....I tried asking jonesy, no, not their offer, husky offer 'while stocks last'.  Still.... Amazon have the right 20" Oregon chain for £13.11, so it's not a disaster.

Shame, the 365 isn't a patch on the 7900. I won't be bothering sending mine off and I will deal with any issue if and when it happens.

[shavey]

47 minutes ago, woodwizzard said:

Shame, the 365 isn't a patch on the 7900. I won't be bothering sending mine off and I will deal with any issue if and when it happens.

If and when you need the change over parts I will have them soon  

give me a shout and I will be interested too see what brake flag they send over 

[spudulike]

The issue I have seen is with the rivet (ringed in red on the image) distorting and the thin plate it is attaching getting very loose. This has the effect that the chain brake doesn't actuate well if the brake guard is pushed on the side nearest the recoil cover.

 

[neiln]

4 hours ago, woodwizzard said:

Shame, the 365 isn't a patch on the 7900. I won't be bothering sending mine off and I will deal with any issue if and when it happens.

It is a shame.  It's also a shame that Makita/,wop/Fastfix customer service isn't a patch on husqvarna/ fr Jones!

[shavey]

Has the saw gone back yet Bill 

just out of interest did the Saw go back too Milton Keynes 

or to a makita service agent and the piece they pop riveted on

the front was it metal or plastic 

[Sawchip]

On 07/08/2018 at 15:04, billpierce said:

Hi Andrew, it's all boxed up now for collection I'm afraid. It was extremely well wrapped.

The slip of paper I with it indicates they have changed the brake spring mech etc a "drilled" handle. When I spoke to their technical dept they said they are fitting these plates to reinforce a week handle. I don't think the plate/rivets has caused the handle to snap but that it's increased rigidity has just meant the whole handle won't flex and so the part above the plate just snaps.

Quite annoying really as it seemed fine before. Have you sold many handles Andrew? Suspect not. They seemed fine.

They want it back to look as are pretty concerned about the breakage occurring so soon. At least that I suppose

Bill.

Have you has the 2nd flag fitted now , if so how is it holding up. 

[billpierce]

Second proper one seems fine. Its Only come out to play for a few days so far though