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Exciting changes ahead


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I know this is a long post, but I couldn't see a way to cut it down.


I will start a separate thread on the new building to keep you updated and ask for some feed back.


** Exciting changes ahead **


We are very pleased to announce a series of significant changes to the company, which we are confident will bring benefits to customers and suppliers alike - we hope you'll agree!



* New building *


In response to the continued growth of the business and taking advantage of new investment capital, we have taken the opportunity to secure significantly larger new premises. We will remain in Sydenham, South East London, but will be moving just down the road to a new, higher-profile, development less than a mile from our current location.


We are very excited about this new development and we hope our customers will appreciate all the benefits it will bring. We have applied the same 'Go big or go home' approach that we take at Trade Shows to our new permanent home and secured:


~11500 sq ft warehouse/showroom space

~1000 sq ft office space

~500 sq ft classroom space




20m of trade counters

over 200 pallet spaces

over 200m of warehouse racking

1000m of warehouse shelving

up to 10,000 pick bins (that's a lot of web orders!)


... and ample customer parking!


There will be dedicated office, workshop, showroom and warehouse teams made up of 22 staff to ensure smooth running and efficient order processing.


We have lots of exciting things planned to fill all this lovely space with, including:


Sound-proof machine demo room

Our new sound-proof machine demonstration room will allow us to run-up and demonstrate any machine, whatever the weather.


Dedicated classroom facilities

We will have a dedicated teaching facility within the new building to allow for manufacturer workshops, new product launches / demonstrations, staff training etc. This facility will be available free of charge to suppliers and manufacturers to provide customer education workshops on a wide range of topics throughout the year.


Climbing frame and demo area

There will be a custom-built climbing frame within the new showroom to allow for proper testing / fitting of climbing equipment before purchase. You will have the opportunity to try a variety of equipment, as it will actually be used, to find the item that suits you best.

There will also be a demonstration area set up for rigging equipment so you can get hands-on and talk to our experts about the different equipment and techniques.


Splicing room

We have two highly trained, qualified, splicers on staff and the new building will now allow space for a dedicated splicing facility. Our guys travelled to America for formal training at the Yale Cordage manufacturing plant in Maine and with the qualifications they achieved, we can offer custom in-house rope splicing, with proper CE approval.

This means that we can offer fully-customised rope lengths with manufacturer-approved splices for climbing ropes, rigging ropes and strops.


LOLER room

Our three fully-qualified LOLER inspectors will now have a fully-equipped space exclusively for carrying out LOLER inspections. We hope that this dedicated space will allow us to undertake more inspections and to process them more efficiently.


Increased machinery display area

We will have the space for an even wider selection of machines to be available on display, with over 200 models planned. This will include a dedicated robotic mower area with an AutoMower in action.


Our increased warehouse capacity will also allow us to move towards larger-scale trading into Europe - one step closer to world domination!


We're working our socks off to get the new building ready as soon as possible and are currently hoping to be in for mid-to-late March. You will be able to follow progress on our website - we will post pictures and updates as they happen.



* Introduction of new Enterprise Resource Planning software and website *


We have comissioned the development and integration of a new ERP (Enterprise Resource Planning) software system; Microsoft Dynamics NAV.

This new system will allow for complete integration of all warehouse/stock management, ordering and planning. This, in turn, will allow for improvements to our website (e.g. to show live stock levels etc); streamlining telephone orders and reducing warehouse pick errors.

All of which should result in an improved customer experience and more efficient ordering from Company suppliers.


The introduction of this new system has meant that we have had to completely re-build our website too. We've not changed too many things, but we hope that the improved mobile version of the site and live stock availability will enhance the customer experience.


The new website will also include an online spare parts ordering system for the first time, with the ability to order from exploded parts diagrams or search by part number / machine.


The new ERP system and website are scheduled to go live to coincide with the relocation to the new building in mid-to-late March.

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