Forst TR6 owners please read

Its a bit of a long shot, but, I'm trying to track down the previous owner of TR6 serial number ending 069

Just trying to get some history on my machine as there have been a few issues and as its an early model, I'm hoping it want re sold to me by Redwood after taking it back due to some failure or other.

Cheers

issues?

Yes and no.

I bought it at 500 hours, I've now put 60 hours on it.

Redwood have come out once to reseat the lower roller, as it was rubbing the housing.

Been having problems with the rollers not shutting completely for a few days, its crap wrapping round the top roller axle and then preventing it from sliding down the slots properly. Seems only to be a real issue when chipping hedgerows hawthorn/blackthorn ect, which we have been doing a lot of this week.

But even once that's cleaned off, there is debate whether or not the rollers are still slightly too far apart.

Also it tracks slightly to the left.

To be fair Redwood have been fairly good about coming out.

I do worry however as this is my first chipper and it's either going to make or break my bussiness. Forst do have a mixed reputation, I just want to get everything sussed and sorted while it's still under warranty

I used about 4 different tracked forst's and non of them have tracked completely straight.

They all track to the left when the hydraulic oil is cold I found

Good Morning QuattroKev

We have looked at this machines history and it was indeed traded for a new machine simply as the customer likes to keep his fleet new, not due to machine issues. Your area representative will be calling you today and can give you the details of the previous owner so you can discuss with him if you wish.

We will certainly get our service department to call you to discuss and rectify any other issues you are experiencing.

Please be assured that Redwood Global is passionate about customer support and will ensure you are supported and backed all the way.

Thank you to you and all our customers for your custom!

Good Morning QuattroKev

 

We have looked at this machines history and it was indeed traded for a new machine simply as the customer likes to keep his fleet new, not due to machine issues. Your area representative will be calling you today and can give you the details of the previous owner so you can discuss with him if you wish.

 

We will certainly get our service department to call you to discuss and rectify any other issues you are experiencing.

 

Please be assured that Redwood Global is passionate about customer support and will ensure you are supported and backed all the way.

 

Thank you to you and all our customers for your custom!

That is customer service right there.

That is customer service right there.

Spot on, always had a lot of time and a good word for Redwood, Dam shame they lost Jensen IMO.