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Andymacp
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If the maintenance guy was who you usually dealt with, it was perfectly reasonable for you to assume the contract was authorised. In addition, the duty manager reconfirmed the contract by allowing you to perform the job(known as acceptance by course of conduct). I would go down the Small Claims route with a decent expectation of success.

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Thanks felix that was kinda what I wanted to hear.

If I made a mistake I can accept that, learn and move on. However in this occasion I feel I'm in the right.

I will go small claims.

 

Just make sure you have all the relevant evidence at your fingertips if it actually goes to court. The most important thing you will need to prove is the previous pattern of doing business, ie the maintenance man being your point of contact and his authorising previous work. Remember that you are in a civil court and so you only need to prove your case on the balance of probability rather than beyond all reasonable doubt as in a criminal case. If it goes to court, don't try to be Rumpole of the Bailey but do make sure you are well organised and respectful to the court. Good luck! :001_smile:

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