Moving BT lines

[benedmonds]

Who the hell do you call to get BT lines taken down before the job? BT are giving me a right run around!

[benedmonds]

I HATE dealing with BT, spoke to 7 different people and cut off 3 times!

 

Email seems to have worked better..

[email protected]

External Network Relocation Team Member/Openreach

Tel: 0800 012 1387 (option 6)

Web: http://www.openreach.co.uk

[Stephen Blair]

Who the hell do you call to get BT lines taken down before the job? BT are giving me a right run around!

 

let the customer deal with it mate, and when the customer gets fed up with it, duke up the pole and drop them yourself:001_smile:

[Kev Stephenson]

The forst job I did which involved dropping lines took me loads of time chasint eh various call centres and ultimately cost me a fortune (they wanted to charge about £99+VAT for each line dropped on the same pole!!). After that I collared a BT engineer while he was out working, got his mobile number and phoned him direct a couple of days before the job, this only cost me about £50 but you need to know what you are dropping (e.g school phone line, business lines, emergency call lines). I now have a number of BT engineer numbers for different areas of my local town which really helps.

 

My advice, either get the customer to do it (they will want to charge the customers phone bill anyway) or find a friendly local engineer.

 

HTH

 

Kev

[Rupe]

I've been told by bt to just cut wire with snips if we have to and they will come and repair them later. It cheaper for them to do that than drop the lines an come back and re connect.

 

Also, if you customer is obliging, get them to phone bt after you've gone and report a fault. Make sure they don't mention your name, and don';t mention that the fault is that the wires have been cut on purpose! BT have to repair faults free of charge!

[Mick Stockbridge]

I've been told by bt to just cut wire with snips if we have to and they will come and repair them later. It cheaper for them to do that than drop the lines an come back and re connect.

 

Also, if you customer is obliging, get them to phone bt after you've gone and report a fault. Make sure they don't mention your name, and don';t mention that the fault is that the wires have been cut on purpose! BT have to repair faults free of charge!

 

Sounds a bit iffy to me. Just take youre time and price accordingly. Ive never had a line dropped and have never broke one by accident.

[Rupe]

Sounds a bit iffy to me. Just take youre time and price accordingly. Ive never had a line dropped and have never broke one by accident.

 

 

Of course its iffy!! But you should never have to pay for a repair. Try not to break them, work round them, price accordingly etc but if you have to, or if you have an accident, don't worry just report the fault using the customer account number and it will get repaired.

 

If you phone up and say I'm from abc tree care and I've cut a cable they will get the invoice book out!

 

The only time I HAD to remove cables was 10cables through a plane tree that had to be rigged and the cables were in the drop zone. I had the run around from BT, even ended up in a call centre in India, and eventually the only thing that worked was finding a bt engineer and getting his foremans mobile number.

[gibbon]

Dropped some ourselves the other week, easy enoungh. Were just running into the clients house and as always BT werent playing the game.

[ukminch]

I managed to take out a BT line once, last branch that could have hit it aswell - as always!! Only problem was that the line was to low to go over a drive so BT had to put a new pole in, then the neighbours wouldn't play ball so they had to put two poles in instead. This was a sub contract job for a builder and he was coming up with all sorts of nonsense about 1000's of pounds. Was glad I had insurance just in case. Luckily a claim never came in although I was fully prepared to pay for a line - not the new poles though!

 

Never got paid by the builder though, he said customer was refusing to pay him etc. In the end I just decided I wasn't going to waste any more time. I'd underquoted on the job anyway.

 

Now I look at jobs and put the price of a line into the job just in case, if I don't get the work then fair enough but I don't end up losing out either. Most customers are happy for you to take their line down though.

 

Rob

[Mesterh]

Always carry some insulation tape and a pair of pliers easily fixed

I became a master of repairs when we used to clear Lv lines!