HMRC= Joke

[landylass2a]

And if I call the HMRC I would sooner pay a little for the call than get some muppet on unpaid works experience.

Half the time that is Exactly what you get! not unpaid, granted, but someone who isnt trained, who is working from a set script and only has a short term contract they know will end in 3 months, if you need a definate answer ask for their line manager, as thats how far up you need to go to get someone who isnt a temp.

[Pedroski]

Half the time that is Exactly what you get! not unpaid, granted, but someone who isnt trained, who is working from a set script and only has a short term contract they know will end in 3 months, if you need a definate answer ask for their line manager, as thats how far up you need to go to get someone who isnt a temp.

 

Ha, wouldn't trust the line manager either. When I worked in a call centre a few years back, it a customer kicked off and demanded to speak to the manager, it was often just passed to a work colleague at a different desk!

[landylass2a]

Always ask for, and re quote a name and ref;

[josharb87]

Although i was in the brown stuff with HMRC last tax year, like anyone else you want stuff from be polite, small talk, ect. i diddnt pass the security test once, i think purely because id been polite she gave me a clue to what i failed on easliy sorted. same with us, someone comes up demanding free wood, f-off, if they ask politley how much for the wood, they get it for free!

 

UtR no is top right of alot of HMRC related papers, past and present

[skyhuck]

Although i was in the brown stuff with HMRC last tax year, like anyone else you want stuff from be polite, small talk, ect. i diddnt pass the security test once, i think purely because id been polite she gave me a clue to what i failed on easliy sorted. same with us, someone comes up demanding free wood, f-off, if they ask politley how much for the wood, they get it for free!

 

UtR no is top right of alot of HMRC related papers, past and present

 

[Stephen Blair]

If I am calling a big company like BT, Gas, Council, Tax etc. I make sure I have been to the loo, have a big mug of coffee and biscuits, all the information I need and take notes from the start of the call to the end.

I used to try and do it when the boys were chipping from the mog and end up throwing a similar tantrum to you Hodge lol.

I grade my customer by the level of information they leave me and by how well they follow the instructions left for them, by doing this you can filter out the time wasters imo.

[Hodge]

If I am calling a big company like BT, Gas, Council, Tax etc. I make sure I have been to the loo, have a big mug of coffee and biscuits, all the information I need and take notes from the start of the call to the end.

I used to try and do it when the boys were chipping from the mog and end up throwing a similar tantrum to you Hodge lol.

I grade my customer by the level of information they leave me and by how well they follow the instructions left for them, by doing this you can filter out the time wasters imo.

 

The thing is stevie I did have all the information I needed, I have had my accountant go through it all and it's all correct so god only knows what went wrong. I just don't have very good anger management, ha,ha.