Advice needed

[MAPLE LEAF]

i spoke to the supplier i use him on a regular basis had no problems ever he even says water and alot of privet are starting to show this problem.

i did not guarrantee them and i feel i dont have a duty of care when i leave the property after the jobs done i gave her advice water/keep area free of weeds ect and after this length of time i feel its too late to come back and start moaning but want a agreeable ending instead of telling her where to go.

[Littletree]

It is to late tell her goodby !!

Littletree

[MAPLE LEAF]

shes just rang me wants me over tuesday to talk about it will go tell her wont be doing any more with the hedge unless she wants to pay will see what she says if not happy will leave and say get another gardener and wait to see what happens.

many thanks everyone.

[pleasant]

refer the client to the suplier of the plants see what they say ! did you guarrantee the plants ?

 

 

WRONG! Her contract is with YOU and not the supplier of the plants.

[Littletree]

Good luck just remember don't get hood winked you have forfilled you duty . You don't really need to revisit her she only wants to get you back there to try to get money out of you and make you feel bad

 

Ring her back and tell her there is no need for me to revisit you on tue as my job was completed 2 years ago and you are not prepared to do any more about it or give a refund .

 

My advice don't don't go back you will regret it

 

Hope this helps

Littletree

[Jesse]

2 years ago i put in a privet hedge for a regular client of mine who recently rang me up to say she was not happy with it i went and had a look and all the base leaves were dropping off and the area was covered in weeds.

I told my client that the leaves dropped due to lack of water and the weeds at the base of the hedge had to be cleared.

I also did a scratch test at the base of the privet to check for green wood which there was to make sure they were alive.only today she rang me up saying shes not happy and wants to claim on my insurance for a new hedge.

I told her i would as a goodwill gesture i would come round and clear the weeds and do a scratch test on all the shrubs and replace free of charge any privet that had died to be told no not good enough.now i dont want to tell her to poke it as this would be unproffesional and she knows alot of my other clients and she would make it known to them what had happened.

I know the work was done 2 years ago but i dont need her bringing my name down as would be bad for business.

Did you not specify terms and conditions and a term of guarantee ?

[MAPLE LEAF]

fair enough the contract was with me but after 2 years she cant have a leg to stand on can she.

the job was for suppling and installing privet hedge i gave advice when left water keep ground clear of weeds but was only verball

Edited February 23, 2012 by MAPLE LEAF

[pleasant]

I agree, but I wasn't suggesting otherwise. I was pointing out the inaccuracy in the post I was quoting.

[Littletree]

fair enough the contract was with me but after 2 years she cant have a leg to stand on can she.

 

No she cannot unless your contract guaranted a 2 year life span the life span of the hedge

 

She has not a leg to stand on

Littletree

[MAPLE LEAF]

no worrys just hacks me off when you do over and above to keep clients happy and still they not happy why bother and we end up with the bad name