loyal customers?

[Logrover]

I have just started advertising firewood on saturday and got the first call today where the other half said hel call you back at 6 as i was on my med/large and windblown trees course and i was obviously a bit busy in the 3 inches of snow! anyway i call them back soon as i leave site and get the we ve already ordered some............. so it seems you need to reply straight away and deliver maybe..... Anyway i think i was a panic order due to the snow!

 

Just wondered if you have less loyal customers since the economic issues or is it all about the price??

[Big Bolt]

get the list sorted so the other half can book them in a slot i have 5 slots per day and a prep sheet with most of the answers on it at least then they are in the system and your pocket , as you said most people panic and will bye from anyone who will sell.

[Le Sanglier]

Fair point, but how many times have people said they will phone you back and never done it?

[robbo 110]

you cant win them all, no point trying either!!! give it time, if your logs are good & people like the service you provide you will soon pick up some regulars!!

[Stephen Blair]

the person on the phone made no deal, you have nothing in place to secure that type of customer.

They would of been happy with a price, a time and would of paid over the phone. A no nonsense customer.

 

they are my target customer, they get the best deal.

They now email or text me their order, put the money in my bank and i deliver asap, they know not to contact me when they run out but to do it a few days before they do.

 

I had a lady call me today looking for another load, i called her to say i have never supplied her before, she described the delivery method and i knew exactly who did supply her in the past, so i told her their name, she thanked me very much for my honesty and had a nice day i think. I want to get customer through quality and recomendation, not stealing them. So there are good customers out there, you just need to provide the good service:thumbup1:

[Stephen Blair]

you cant win them all, no point trying either!!! !

 

thats just bonkers, some people can win them all, they are called millionaires. What they do isnt luck(unless they win it) they know the system, and i am trying to work it out:thumbup:

[Hodge]

the person on the phone made no deal, you have nothing in place to secure that type of customer.

They would of been happy with a price, a time and would of paid over the phone. A no nonsense customer.

 

they are my target customer, they get the best deal.

They now email or text me their order, put the money in my bank and i deliver asap, they know not to contact me when they run out but to do it a few days before they do.

 

I had a lady call me today looking for another load, i called her to say i have never supplied her before, she described the delivery method and i knew exactly who did supply her in the past, so i told her their name, she thanked me very much for my honesty and had a nice day i think. I want to get customer through quality and recomendation, not stealing them. So there are good customers out there, you just need to provide the good service:thumbup1:

 

Fair play stevie, I wonder if the person who supplied her last time would do the same for you?

I will sell to anyone, if they don't get wood off me again then so be it.

[Logrover]

i agree, if someone wants logs...il supply them and if they come back then good if not then so be it, anyway il run out quick as i dont have much at present anyway. I have written a logs spec sheet, prices etc so it can be explained by the better half...good idea that cheers!

[Stephen Blair]

Fair play stevie, I wonder if the person who supplied her last time would do the same for you?

I will sell to anyone, if they don't get wood off me again then so be it.

 

i know for a fact that he wouldnt, he cant stand me.

 

but i do things my way for my reasons.

[Stephen Blair]

i agree, if someone wants logs...il supply them and if they come back then good if not then so be it,

 

i would rather my customer tells me the problem, if its obvious that i am at fault on my part or could do things better, then i would be daft not to listen to customer feedback, i can soon split more logs if heaven forbid i sell out early:laugh1: