Well done Stihl

[treequip]

Well come on then treequip, I know you have looked at my post so what's your answer?

 

Sorry for the delay, I was down the shops. I didn’t realise you were spoiling for a fight.

 

Andy

[Mick Stockbridge]

Maybe I'm just old fashioned and expect everyone to live up to my standards.

 

I can remember 'grassing' on my older brother and my dad clumping him then me aswell for being a grass and as a result I've never ever been able to stitch someone up without trying to sort it out with them first.

[Mick Stockbridge]

Sorry for the delay, I was down the shops. I didn’t realise you were spoiling for a fight.

 

Andy

 

Grow up mate!!! who mentioned fighting.... Oh yeah, you did......

[Mesterh]

Tbh I think if there was a lot more grassing up then the world would be a better place.

 

Anyway I wouldnt have grassed the stihl dealer up because I am too damn lazy.

[Jamlala]

he might have gotten sent the hat to say thankyou for telling us about the great service...

 

don't think it was stitching up at all,,, the brand wont go in guns blazing,,, they'll just "secret shop" them once or twice to see how the service is for themselves,, then make up their own minds...

 

No they won't, they'll go in guns blazing. This is Stihl we're talking about here!

[treequip]

Maybe I'm just old fashioned and expect everyone to live up to my standards.

 

I can remember 'grassing' on my older brother and my dad clumping him then me aswell for being a grass and as a result I've never ever been able to stitch someone up without trying to sort it out with them first.

 

 

 

You have a couple of assumptions going on here. There was nothing sneaky about it. When I left the shop they were under no illusions about what I thought of them and their service. If I think something needs saying I say it. Hell the fitter they have in the back is my mate’s dad and he knows I made the complaint.

 

I complained because the inept dealer cost me an hour and that and him telling me something I KNEW to be wrong annoyed me. All he needed do was look up a part number on his computer, is that a lot to ask?

 

As far as “spouting off” the point of the thread was to show that Stihl are up to the job and willing to put things right for loyal customers.

 

You call it grassing, underhand, sneaky, and stitching up. I call it making a public formal complaint. At no time have I hidden my identity or the complaint from anyone and I have followed the manufacturer’s complaints procedure

What standards do you expect franchised dealers to live up to?

 

Andy

[chris cnc]

you have to admit, posting the story on a countrywide (worldwide?) forum isn't exactly being sneaky

[ad15]

you have to admit, posting the story on a countrywide (worldwide?) forum isn't exactly being sneaky

 

ba-bum-tish...

 

well:adore::adore: said

[Mick Stockbridge]

If I think something needs saying I say it.

 

But you didn't did you. Instead you went away and reported them.

 

Oh well obviously some people have different standards to me.

[treequip]

But you didn't did you. Instead you went away and reported them.

 

Oh well obviously some people have different standards to me.

 

I think you missed a bit, earlier I said

 

“When I left the shop they were under no illusions about what I thought of them and their service”.

 

So yes I did say it, right after the man did his “I’ve been in this job 25 years” speech (they have actually been a Stihl agent for about 2 years. Before that he was in a related trade. I think he prefers that business and does the Stihl thing as a bit of a side line hence the poor service).

 

I did what I could to resolve the situation in the shop. I didn’t want to go elsewhere because that cost me time and money. I actually asked them to check the computer for the part number and they declined insisting they could only match a sample. What else could I do from there except take my business someplace else?

 

Despite your implication that your own standards as higher than mine I am unrepentant about attempting to bring service standards up to what you would expect. The next person through the door will hopefully get better service.

 

So what would Mick have done having been thwarted? The next stage was to beg the man to sell you the part which may or may not have got the desired result.

 

Andy