Avant 860i Major Design Issues

[DanR1982]

This is my story with the Avant 860i & dealing with Avant as a a company. I Purchased a new Avant 860i machine from ASCO in Tyler Tx 1.5 months ago. Soon as I took delivery of the machine I took it to a job & it immediately started chewing up hydraulic hoses near their proprietary grapple. So I loaded it up & took it back to the dealership to find that the edges on the grapple were so sharp they were cutting anything in site. I get the machine back from the shop grinding them down & take it to a job & the machine immediately starts shears off the bolts that hold the bracket for the other hydraulic hoses, which causes the bracket to gouge the tire & a whole myriad of other issues once that bracket is displaced. So I take it back into the shop where they replace the bolts. Back to the job I go & it immediately shears off the even harder bolts twice more. So back to the shop I go.. Then the same process repeats itself. So I get ahold of Bill at Avant in Illinois at the behest of the local tech that wants to weld the bracket to the back of the boom head.  Then the shop calls me & says they done it but it doesn’t fix the issue as it needs to be redesigned by Avant to move the entire hydraulic coupler system to a new location otherwise further destruction will occur. So I reach back out to Bill who then admits there is a known design flaw in existing machines that’s being fixed in the new machines by moving the whole hydraulic system to a new location & so forth.. At this juncture I ask them to stop work on the unit & request a sit down & with ASCO & Avant. Since the machine has spent its entire lifetime up until this point in the shop I simply asked that Avant stand behind their product & take it back & cancel the contract between us. To which the sales manager refuses & says I’m sorry we don’t do that & simply offers a longer warranty, as if I want even longer to be plagued by their brand new machine that has oddles of issues. The meeting was short & I plan on litigating at this juncture because that’s my only option it would seem is to now have to prove what a joke the machine is I guess once that occurs I’ll have that information to share on what a complete lemon of unfinished poorly designed junk they produce is but also the company Avant itself does not stand behind the product in any way shape or form. I would never do business with them going forward & would suggest anyone looking at a piece of Avant equipment look elsewhere to a company that has worked out their design properly. I’ve been in business many years & bought used & sold tons of equipment & I’ve never seen anything like what I’ve seen with Avant. Buyer Beware!

[Stubby]

Obviously not fit for purpose . I would have thought you were entitled to a strait swap for one of the re designed machines  or better still , your money back . Legal advice needed me thinks . 

Edited 2 hours ago by Stubby

[GarethM]

Don't they have a lemon law in most states of America?.