MS291 off the shelf

[jbanda]

Hi Guys,

Newbie here , but lots of "farmer" and firewood experience.

I have a query , for all your collective expertise.

I buy an MS291, off the shelf, over the counter , assembled for me as well.

 

Just recently had reason to strip it and open it. Long story short!! , I discover it has a 44.7mm Cylinder and Piston (OEM) , not the expected 47mm jug .

Soo.... my brand new saw is effectively an ms271 50cc  instead of a 5.6cc ms291. There is also red dirko on the pan and cylinder.

My question: The saw is German made, serial number starts with "1".

 

Is there any reason, in any set of circumstances, that I should expect to find a lesser engine in the "brand new" saw sold to me by an approved dealership.....?

 

I have a strong suspicion that the saw was sold and came back almost immediately burned from gas only tank.

Saw still v clean, service guy puts in a ms271 cylinder & piston because the 47mm OEM is very expensive, puts it out on the shelf and the counter boys sell it....... to me, not expecting we would be opening it just a few months later. I'm hopping mad, infuriated.

 

Your inputs really appreciated.

Jim

[Muddy42]

Have you tried phoning the dealer? You have a fairly strong case for returning the saw / getting the price difference or getting the p&c swapped.

 

Lots of people prefer the MS270 as its lighter - 6 ccs is nothing, the power difference of sharpening the chain. Make sure the cylinder is genuine, are there any other letters or words on the cyclinder (S or STIHL)? post a pic.  

[pleasant]

Worth a call and have a friendly...but forceful chat. Dont go in with all guns blazing as that will just put the shutters up.

 

The issue you do have though is burden of proof. If the dealership have been devious and dont want to admit it to you, then they will simply say it was factory when it was purchased and you have played with it since its left them.

 

No proof either way is there? 

 

Furthermore....the price differential between the 271 and 291 piston and cylinder kits if purchased by a main dealer direct from stihl is negligible compared to the chance they may get 'found out' somewhere down the line, which wouldn't make sense.

 If you know someone that works for another stihl dealership, then a suggestion might be you ask them to check your serial number against the stihl secure registration portal...this will tell you whether it has been sold before, registered to the original purchaser, then re-registered to you when you purchased it.

 

stihl won't tell you this information directly due to data protection, but someone with access to the dealer portal can 

Edited October 10, 2023 by pleasant

[jbanda]

3 hours ago, Muddy42 said:

Have you tried phoning the dealer? You have a fairly strong case for returning the saw / getting the price difference or getting the p&c swapped.

 

Lots of people prefer the MS270 as its lighter - 6 ccs is nothing, the power difference of sharpening the chain. Make sure the cylinder is genuine, are there any other letters or words on the cyclinder (S or STIHL)? post a pic.  

Thank you.... I suppose I'm just trying to understand things and have a better understanding of my situation. I'm boiling over now but I want to be calm when I pop into the dealer as I've dealt with them for several years on all farm supplies.

Thanks again 👍👍

[jbanda]

2 hours ago, pleasant said:

Worth a call and have a friendly...but forceful chat. Dont go in with all guns blazing as that will just put the shutters up.

 

The issue you do have though is burden of proof. If the dealership have been devious and dont want to admit it to you, then they will simply say it was factory when it was purchased and you have played with it since its left them.

 

No proof either way is there? 

 

Furthermore....the price differential between the 271 and 291 piston and cylinder kits if purchased by a main dealer direct from stihl is negligible compared to the chance they may get 'found out' somewhere down the line, which wouldn't make sense.

 If you know someone that works for another stihl dealership, then a suggestion might be you ask them to check your serial number against the stihl secure registration portal...this will tell you whether it has been sold before, registered to the original purchaser, then re-registered to you when you purchased it.

 

stihl won't tell you this information directly due to data protection, but someone with access to the dealer portal can 

Cheers...

I'll call into them in a calm manner, we also have dealings on farm supplies .

You both have given me good insight and that will be very helpful when I visit the dealer. 

It's not really the cc's power difference, but the possibility that there was deception in the deal.

I will deffo come back here with the results.

Thanks again 👍👍

[jbanda]

Just now, jbanda said:

Cheers...

I'll call into them in a calm manner, we also have dealings on farm supplies .

You both have given me good insight and that will be very helpful when I visit the dealer. 

It's not really the cc's power difference, but the possibility that there was deception in the deal.

I will deffo come back here with the results.

Thanks again 👍👍

BTW.... the dealer , although a fully approved dealer, has an independent repair guy that collects their stuff once a week and brings it back repaired, he would also get all the OEM parts from them when needed

[peatff]

On 10/10/2023 at 00:37, jbanda said:

 

Just recently had reason to strip it and open it. Long story short!!

Is it out of warranty and are you classed as a domestic user, what was your reason for stripping it ?

[GarethM]

This story fails my sniff test.

 

1. You buy from a small dealer, who miraculously has a MS291 on the shelf.

2. You then take the saw apart, never in 20 years have I taken the head off any saw!.

3. You then take it repair elsewhere.

4. Do the details on the saw match your receipt and what year of manufacture.

[pleasant]

1 hour ago, peatff said:

Is it out of warranty and are you classed as a domestic user, what was your reason for stripping it ?

Any warranty would be null and void anyway if the end user has tampered with it to that extent

[pleasant]

1 hour ago, GarethM said:

This story fails my sniff test.

 

1. You buy from a small dealer, who miraculously has a MS291 on the shelf.

2. You then take the saw apart, never in 20 years have I taken the head off any saw!.

3. You then take it repair elsewhere.

4. Do the details on the saw match your receipt and what year of manufacture.

Agree...it's a bit sniffy