Non paying customer

[forestboy1978]

Got a customer owes me a grand. 

 

Very good communication up till job completion. No complaints, no issues. 

 

Hasn't responded to email with invoice and isn't answering phone or replying to texts. 

 

Quite wealthy also. 45 minute journey to get to them so I haven't been round yet. 

 

Not sure what recourse is. 

 

ta

[monkeybusiness]

Thomas Higgins - google them, brilliant for exactly this. 

[felixthelogchopper]

Re-invoice them giving 14 days to pay or court action will follow. Money claim on online if they still don't pay up, not forgetting to add on your extra expenses.

 

https://www.gov.uk/make-court-claim-for-money

[monkeybusiness]

3 minutes ago, felixthelogchopper said:

Re-invoice them giving 14 days to pay or court action will follow. Money claim on online if they still don't pay up, not forgetting to add on your extra expenses.

 

https://www.gov.uk/make-court-claim-for-money

That’s exactly what Thomas Higgins do on your behalf - costs £10 and you get that back when you win. Solicitor’s letter and a professional firm sorting all the paperwork - no brainer IME. Life’s to short to stress out chasing money, use the pros!

[forestboy1978]

They confirmed quotation via text. I don't have signed quotation acceptance anymore as I found that getting people to sign things and then post or scan the quote, dropped my conversion rate significantly. 

 

I do have text correspondence and photos of the gate installations. 

 

Will this be a problem? 

[felixthelogchopper]

Just now, forestboy1978 said:

They confirmed quotation via text. I don't have signed quotation acceptance anymore as I found that getting people to sign things and then post or scan the quote, dropped my conversion rate significantly. 

 

I do have text correspondence and photos of the gate installations. 

 

Will this be a problem? 

Should be fine.

[forestboy1978]

Thanks a lot guys. 

 

What annoys me about this sort of thing is the lack of knowing. No response whatsoever leaves you knowing nothing. 

[felixthelogchopper]

Just now, forestboy1978 said:

Thanks a lot guys. 

 

What annoys me about this sort of thing is the lack of knowing. No response whatsoever leaves you knowing nothing. 

I've had exactly the same with a contractor. I've been patient, I let him make a payment plan when he was struggling to pay it but he has failed to keep to it. I've lost patience now so will be filing the papers next week.

[monkeybusiness]

You have more than enough ammo, you will get paid!

[forestboy1978]

Just now, monkeybusiness said:

You have more than enough ammo, you will get paid!

I always wonder though with something like this, the customer can really damage my business with checkatrade, google or facebook review in spite.