proffessional

[treejumper]

Big A - Spot on - Couldnt have said it better myself

[igottacabstar]

When quoting a job, state a time you'll be there, and be punctual, make sure you have a contact no. in case you're going to be late, most people are busy and hate being kept waiting.

Be polite, even if they insist on something ridiculous (in your opinion) steer them to your way of thinking.

If you have clothing with your co. logo on it, wear it, it identifies you. Dress tidily, not necessarily smart, but scruffy appearance doesnt help.

Try not to take a vehicle dripping mud and oil onto their block paviors, bad image.

Dont bullshit, if you're not sure of something be honest. Tell them you will look into it, and get back to them.

If they ask for a quote, dont be put on the spot, say you will submit a written quotation. This avoids the awkwardness, the sucking of air thru the teeth humming and haa'ing. It also means you can accurately evaluate all the costs, being fairer to yourself and the client.

Experience will come with time, dont rush it. Your confidence will grow the more you go out, you know the job already, just be relaxed and enjoy it.

Be enthusiastic, try and think about how you will prevent unnecessary damage to their lawns/flowerbeds etc, and put it across to the client, it shows you are prepared to go the extra yard to respect their property.

 

[RPA]

Good post Andy

 

Im in the same situation (but only PT at the monent).

 

Remember you are generally working for people who know little to nothing about the skills involved with what you will be doing (esp. domestic), so talk to them at their level (the same goes for advertising).

Reputation sells better than anything else, an extra half hr at the end of the day tidying up will be appreciated more by the customer than the complexity of what you have been doing all day.

[TheTreeWiseMen]

Treat every job as if you were doing that job for your mother-in-law. From how you talk to the client when pricing the job, to how you blow the saw dust out of their yard, sorry garden when you're finished. Oh, and BE nice and smile! Doesn't matter if you're the best salesman/most knowledgeable arborist on the block.......if the client doesn't like you....they ain't gonna be buying any work from you.

[Craig Johnson]

Good post Andy

 

 

Reputation sells better than anything else, an extra half hr at the end of the day tidying up will be appreciated more by the customer than the complexity of what you have been doing all day.

 

i agree, its more important to many customers. when you leave site, if its not tidy, its not finnished.

[TheTreeWiseMen]

......and don't stare at the client's tits when you're talking to her.....well, don't get caught staring at them!