Stihl/Husky customer service, are they as bad as each other?

[Ghettoblaster]

Hi there, I have been having an absolute nightmare with Stihl customer services. I would like to know how the other big names in chainsaws look after there customers when their products are faulty. I was about to pull the trigger on another saw from stihl but after this I am extremely apprehensive about buying anything from stihl again. Any advice much appreciated.

Cheers

Will.

[Stubby]

I am a Husky man but I think it very much depends on who your dealer is and thier attitude . I cant fault my local dealer , he goes above and beyond and he sells both S and H .

[Mountain man]

Hi there, I have been having an absolute nightmare with Stihl customer services. I would like to know how the other big names in chainsaws look after there customers when their products are faulty. I was about to pull the trigger on another saw from stihl but after this I am extremely apprehensive about buying anything from stihl again. Any advice much appreciated.

Cheers

Will.

 

Tbf I've not had too many problems with either, what's your problem?

[Jackalope]

My 15month old 560xp totaled itself last month- took it to DM's in Sussex- not where I bought it. They looked at it, told husky what was up.

Next day Husky had warrantied my saw, no questions asked just come in and pick up the new one.

 

Well done Husky,

[mendiplogs]

Hi there, I have been having an absolute nightmare with Stihl customer services. I would like to know how the other big names in chainsaws look after there customers when their products are faulty. I was about to pull the trigger on another saw from stihl but after this I am extremely apprehensive about buying anything from stihl again. Any advice much appreciated.

Cheers

Will.

 

Hi WILL sorry to hear this mate IVE HAD GREAT Service off stihl some times it all so down to how good the dealer is to thanks Jon

[Stubby]

My 15month old 560xp totaled itself last month- took it to DM's in Sussex- not where I bought it. They looked at it, told husky what was up.

Next day Husky had warrantied my saw, no questions asked just come in and pick up the new one.

 

Well done Husky,

 

That is my Dealer to . Matt and the boys are top banana !

[mendiplogs]

My 15month old 560xp totaled itself last month- took it to DM's in Sussex- not where I bought it. They looked at it, told husky what was up.

Next day Husky had warrantied my saw, no questions asked just come in and pick up the new one.

 

Well done Husky,

 

Hi JACK well done mate it all down to how your dealer is thanks Jon

[Eddy_t]

Hi there, I have been having an absolute nightmare with Stihl customer services. I would like to know how the other big names in chainsaws look after there customers when their products are faulty. I was about to pull the trigger on another saw from stihl but after this I am extremely apprehensive about buying anything from stihl again. Any advice much appreciated.

 

Cheers

 

Will.

 

 

If you're phoning them, Stihl has a much better service, husky are useless in that respect, you're better off tracking the husky guys on here!

 

Regarding dealer support, if your dealer is good, either are good, if not, you're screwed.

[Ghettoblaster]

Mountain Man, I had a brand new MSE220 go up in a cloud of smoke, and I do mean a cloud, and a flash like Zeus was living inside it! This was after less than an hour of moderate use and when it went bang it was not even under load, just pulled the trigger and flash and bang breakers tripped.......

 

Spoke to dealer they would not exchange only repair, this took about 2-3 weeks. When I got the saw back it had another fault, the chain would coast to a stop when the trigger was released, around 6 or 7 seconds!! Offered to fix again... another 2 weeks.... Blah blah blah.

 

I do all sorts of carpentry and fabrication work and own many tools from many companies, all of which would replace an electric tool with this type of fault, for new, immediatly. This was refused to me as an option.

 

Anyway I am now waiting for the saw to go back to Stihl to be assesed and for them to decide weather or not to credit the dealer so they can refund me!! If festool, Maffell, Lamello etc. behaved like this they would loose loyal customers.

 

All sounds like luck of the draw with the dealers tho, Any recomendations for dealers round north london? There are not many to choose from!

[Mountain man]

Yeah that would grind my gears as well. They should at least offer you a loaner.