lathe troubles

[se7enthdevil]

tell me about it, i'm at a loss as to what to do as there service is basically holding me to ransom and costing me money daily.

 

what can i do?

[Ian Leach]

You should have the right to complain and get money back as , the job wasn't carried out properly in the first place. As it's now costing you money, sounds like they have gone down hill since last time I used them.

[se7enthdevil]

i will be complaining but i don't know if it will get me anywhere.

 

as far as i know the original repair of the replacement bearings was sorted perfectly well it's just that it came back damaged.

 

i will be asking to speak to some one higher than the head of customer services and see if they can do any better.

 

i was told that the collection has been rearranged for today but it's still not been collected.

[se7enthdevil]

well it's been collected but the damage must have been caused by the courier as he was certainly not careful with it.

 

i've demanded that when it comes back they use there own service and not a courier as i'd rather have it back a day later than in bits again.

[Ian Leach]

Fingers cross it won't be to long and you can get back to making money.

[se7enthdevil]

well i tried talking to the top people but guess what, there not there...

 

one is in London and wont be back till Friday and the other is out of the country.

 

i composed a long and unhappy email explaining the whole situation and warning that if this takes too much longer i'll be wanting compensation for loss of earnings...

 

i keep getting told repeatedly that the headstock that is sitting in the high wycombe store can not be loaned as it compromises the whole lathe making it unsalable...

 

another downer is that they will only deliver it at their convenience as i don't want them to use the courier as they've already damaged it.

 

if i had one of my products damaged in the post then i would replace it immediately...

 

 

 

any one know how to get compensation through loss of earnings???

 

 

 

.

[se7enthdevil]

possible result on the horizon.

 

got a call this afternoon and i'll either get my lathe repaired and back to me by Thursday or i'll get the one that axminster use in their skill center to borrow until it's fixed...

 

either way i should have a headstock on Thursday.

 

helps to rattle a few cages...

[Ian Leach]

Lets hope is a Result

[Ian Leach]

How's things going with the lathe.

[se7enthdevil]

the cage rattling worked as on thursday i did get my lathe back and have been turning around the clock to try and catch up.

 

managed to core about 3 liquidambar blocks and 3 brown oak block plus a hornbeam half log that's been sitting about for a month. amongst a few others i've created another 20-25 blanks that are currently drying.

 

i've also done two of the largest bowls yet being about 21" in diameter one as a natural edge the other not.

 

put it this way, i'm happy again...

 

also i'm tired from all the turning!