Firewood quotes failure rate

[firewood]

If you get 10 enquiries for firewood on average how many do you win and how many do you loose?

 

Assume these are new customers not repeat business.

 

What % of quotes do you think you should be losing to ensure that you are pricing to the maximum that your market will bear?

 

Currently, i am operating at about 80% capacity every day. But i am only winning 5 out of every 10 quotes.

 

Thoughts please.

 

http://www.kinnoirwoodfuel.co.uk

[philg]

I really dont worry too much this time of year if they go elsewhere it's normally my price that puts them off. Then later in the season my price seems to be quite acceptable because first time round they had crap delivered and that supplier normally runs out of wood end of November.

[Billy68]

thats not a bad hit rate set your price and stick to it is that your briquette press philg

[TimberCutterDartmoor]

Word of mouth enquiries almost 100% but based on adverts requiring 'phone call for price, 40%...

[firewood]

Word of mouth enquiries almost 100% but based on adverts requiring 'phone call for price, 40%...

 

So do you feel that 40% keeps you busy enough or do you feel given your prices that you should be winning more

 

http://www.kinnoirwoodfuel.co.uk

[firewood]

thats not a bad hit rate set your price and stick to it is that your briquette press philg

 

Billy what hit rate do you enjoy?

 

http://www.kinnoirwoodfuel.co.uk

[delabodge]

I reckon on 100% because they`ve already found me on website and know the price before they ring,,,,

[APC]

I think we might manage about 70-80%.

[Stephen Blair]

if they are local then all of them, far away i explain fuel will over price me and recommend they find a local supplier. They appreciatte the heads up. If they buy a big load then i can absorb the fuel cost better, maybe just in my head, dont know if it does my business anygood lol

[TimberCutterDartmoor]

So do you feel that 40% keeps you busy enough or do you feel given your prices that you should be winning more

 

kwfhomepage

 

No, 40% doesn't keep me busy enough. Regulars do tho and I reward their loyalty. The dilema is they newbies can't see the product and that it's dry and nice vs wet rubbish. Going HETAS standard helped but then then they think you charge more for it. From a chinese export massive buying UK public what do you expect; they see £price not Value; the first you pay, the next you get...