5 minute job @ £50 near Hastings, with free optional punch-up.

[eggsarascal]

Yes, it's pallet-line. They tend to use local firms wit 7.5 tonners to collect and deliver to their depot then load on big 'uns then back to locals for delivery. I specced a tail-lift either side, tends to be easier and when you're out when they collect/deliver they can (normally) just get on with it.

 

The plot thickens though, I got this email this afternoon.

 

 

 

Hi Daniel,

I think the couriers don't won't to pick ur stakes up as there been again and told me there can't load them as u need 2 people to move them. Told them no one would be there many times.

I have never had this problem with courers before so I can't say I can make it easyer for them as can't see what the problem is know.

I will be willin to refund u ur money miniuns the making of the pallet frames.

This we be up to you if u want me to then let me know

 

M******

 

 

 

Apart from the spelling it's a decent offer. I did not ask for a refund, and would prefer it if they could just get the bleeding things loaded as otherwise I loose the courier's fee and have to wait for somebody else to supply me, get that delivery sorted etc. Not counting my time I'd loose £260.-

He also told me they're on tarmac, right by the road.

 

So now, the couriers appear to do all they can, the supplier seems a decent enough chap, and is willing to help but is not working on the site the posts are on. WTF do I do?

 

Your options are (1) you go and collect them yourself (posts on the job same day) (2) you ask the man for your refund (no posts at all) (3) ask the courier company if you can pay a lesser fee as they have not actually done the delivery (worth a try) then source the posts either closer to home or buy off one of the big companies that deliver nationwide, i'm sure if you spent an hour on the phone in the morning you could source some within an hours drive of home. if you can't find any local send me a pm and i'll see if i can find some numbers for you in Norfolk not exactly on your door step but close enough to be there and back in a couple of hours.

[garth mc garth]

What facilities has he to load the posts at his yard? It not on my doorstep but will be travelling that way to deliver a tractor and will be returning with an empty trailer later this week. If he has a forklift he could load my trailer then I could secure them properly on pallets and your courier could collect them from my yard

[gensetsteve]

Is this an ebay bargain going bad. I only ask out of interest as we stopped selling on ebay as I once had to take the day of work so a courier could collect someones £20 item. The courier never showed that day but the next when I was 100 miles away.

[brassmonkey001]

I'm nowhere near to check on the pallets but I can provide the punch up. I've got that much barely-supressed anger just lately I need an outlet.

[Daniël Bos]

thanks for the support guys. After having recieved that email we had a few more to and fro, and I reckon it'll get sorted without having to sort him (sorry BrassMonkey).

 

It seems to be one of those cases of someone who is very good at their job, but crap at running a bussiness doing that job.

 

I'll keep you posted (pun intended)

[brassmonkey001]

thanks for the support guys. After having recieved that email we had a few more to and fro, and I reckon it'll get sorted without having to sort him (sorry BrassMonkey).

 

It seems to be one of those cases of someone who is very good at their job, but crap at running a bussiness doing that job.

 

I'll keep you posted (pun intended)

 

Bah! I'll look elsewhere then.

 

Glad you got sorted though.