The client psychology thread

[AHPP]

13 minutes ago, Mark Bolam said:

I love trees but they’re getting so big!

And all these leaves!!!

 

Remember that quote I told you about for the urbanite incomer to the nice village? He walked me round his new garden, huffing and puffing and throwing his arms up in the air at the stupidity of whoever had planted these trees, just all over the place. That'd be the planet, sir.

I hope he runs out of money before he astroturfs the whole thing.

 

A shame I didn't get the job because it would have been a nice job but good I didn't get it because then, to the rest of the people in the nice village, I'd be the arsehole tree surgeon who did the trees for that arsehole Londoner.

[green heart]

Something very simple I've noticed over the years, that seems to significantly help new, or less confident potential customers, to instruct tree work: 

Breaking down the quotation into a couple of component prices (especially with a low-ish cost prep/preliminary item of work, first ), seems to relax them.

I guess they get to see that we're not a bunch of cowboys, and I get to see how good they are at paying bills ! 

 

[AHPP]

Give an example please. 

[green heart]

 

Ok then,

Perhaps this really isn't the best of  examples, but last month, I did a fallen tree -blocking minor road type of job.

The unfortunate tree owner was blissfully unaware that their tree had just collapsed, across the access road to the local golf club and some neighbours houses. 

I explained the situation to them, and charged the princely sum of £180, for clearing vehicle access, that same evening.

It was half a mile from home..

The following day, I texted a quotation for approx £900 to cover the full clear-up, with suggestions for local tree consultants, to give a report on their other roadside trees . 

Both invoices were paid promptly by a very happy new customer, with the strong likelihood of some future work, too..

Sorry about the photo, seems like there's some issue with uploading the  same. After 5 attempts at reducing the size, we'll just have to live without it !