Dealing with problem staff that don't listen

[Haironyourchest]

5 hours ago, jfc said:

Slight derail but gotta post this...

So the young guy (21) who started in Aug was asked to drill and Eco plug a couple of small stumps. 15 mins later he comes back with drill,bit and plugs and asks "Can someone show me how to put the bit in the drill, i've never done it before?". I'm up a tree and can't believe he's asking this, it's just putting a drill bit into the chuck. I say for him to try working it out, and all you need is to undo, put it in and tighten it."

"which way do I undo it?" he asks.

FFS, really - I think.

"Please don't ask me which way you need to undo something!".

"have you never used a drill before?"

No he says.

21 and he has never used a drill. This guy is really testing my patience and I'm not sure he's cut out for Arb.

There have been a number of other similar issues!

 

 

 

Well, for starters you should have told him the "bit" is technically the "drill". Specifically, the sharp bit on the end. And the "Drill" is actually the "driver"...

 

... I'll get my coat...

[maybelateron]

11 hours ago, jfc said:

Aye, maybe I'm just a grumpy old git moaning about the youth of today.

Time to resurrect the 50+ thread!

Things really went down hill when C & A went down the tube. The youth of today didn't know which way round to put their nickers on. Still the "C" part of the label was not gender specific I suppose.

[Ledburyjosh]

I have skipped to the end on this thread so apologies if this has been said already..

 

In this scenario I have discussed with the customer the outcomes of dragging branches ie. Point out it leaves marks.

I have then given options. Such as carry on and except marks, pay more so more time can be given to extracting it in small peices or leave the customer to prepare and protect any surfaces prior to our arrival.

 

The last one is my preference, I usually offer to bring some ply boards to help out protecting walls/fences from scratches also.

 

I don't belive it reality avoiding marks is practical unless the above steps are taken  before the job it started.

 

Prior planning for this is the way to go. Its foreseeable and therefor preventable by management