Engineered oak

[trigger_andy]

You must have told them you're a Computer Engineer and they thought you'd not notice.

[gobbypunk]

Hi yep same as everyone else I would want a refund 

[kevinjohnsonmbe]

On 23/02/2020 at 12:44, Al. said:

So, I did my homework, selected a company that milled its own boards, and manufactured its own floor, 

Sadly, I think you may have inadvertently stumbled across one of the problems with the UK timber industry. 
 

It is near impossible to source and manufacture high quality, consistent product and supply it at a cost which represents VFM for the customer and profit to the seller and competes with manufactured, imported product. 
 

Totally understand the aspiration to DIY from start to finish but time (and the wife) waits for no man ?
 

Difficult to challenge for price on something like this:

 

 

20/6 x 189mm x 2200mm Engineered Oak Flooring Barn Grade UV Oiled

WWW.BONDTIMBER.CO.UK

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<p>Engineered Oak Barn Grade Flooring. UV Oiled Finish. 20/6 x 189mm x 2200mm. 2.0789m2 per pack.</p> <p>...

 

[Al.]

Many thanks for all the replies; it pretty much echoed my views on it.

 

The issue has now been resolved  After a couple more emails, it transpires that I was sent the wrong shipment.  It turns out that this was destined for a trade customer to go into a pub or suchlike.

 

A shame, as due to other trades coming in, I had to get a floor down, so ended up going to the builders merchant and just taking whatever they had in stock, so it's now a nice but "meh" floor.  The other boards are going back.

 

On the other hand, the company once the mistake was realised couldn't have handled it better.  So, if anyone's after a recommendation, I sadly can't give it for the floor, but can thoroughly recommend their customer service..

 

Al.