Planning portal help

[jjll]

Hi,

 

Since the new website change with the planning portal I have been unable to upload any supporting documents.

I usually upload a PDF or JPEG file with a detailed image showing location of trees and properties, usually taken from Google Earth and street view.

 

Does anyone have this problem or is there something that I am missing?

 

 

Thanks

[tommy_tentage]

I think I had a similar problem the other day. Try adding the description of the file before uploading it

[jjll]

Is that in the box above before selecting upload for a file?

If so I did try that.

What format did you use to upload?

[tommy_tentage]

Yes. It was a pdf I uploaded.

[10 Bears]

I've not had any problems. What browser are you using?

 

I'm on a MS machine with Chrome Version 49.0.2623.110 m.

 

Could just be a browser issue?

[jjll]

Ah, I've sorted it, been through all the different formats with no luck.

 

It came down to the title of the file name.

The images I saved were named with reference to the TPO number which included a forward slash ( / ) within the reference number. I removed this from the file name and its uploaded fine