Fantastic experience

[dervishcarving]

Hi all

recently i decided i needed a nice little carvign knife so i had a look at Wilderness 1-2-1 Home. Rob had a nice selection of knives and some at a discount price so i figured i would order one. Unfortunately it was tail end of the stock and the knife, when it arrived, had some small rusk-marks on teh base of the blade and on teh metal-work holding the blade in place. Nothing major but enough that it was worth contacting him about it. His response was immediate and could not be more helpful. Offered me a full refund or, if i could wait a couple of weeks till he got back form a trip, a replacement. I opted to wait and in due course he got back to say he was back from his holiday but unfortunately the last of those knives he had also had a slight blemish so he gave me a full refund AND told me to keep the knife. He was courteous throughout the whole process and I just wanted to tell you all about his great customer service.

To me, that kind of customer service is what makes a shop worth going to. The knife is perfectly functional and he could have said 'thems the breaks' but he didnt, he did all he could to replace and when that proved impossible he refunded and left me the knife. I will definitely keep using his shop

Oh..sorry if this kind of post casues any problems from site sponsors, if it does please just remove it.

Dave

[Guss109]

Sounds like a genuine guy to deal with and gives a really good service too