Husqvarna...

[TerryTibbs]

I'm not one to gripe about customer service, but they really are nigh on useless.

Try as the chaps at FR Jones may, they could not get a straight answer out of them. I ordered a 372XPG with Jones's, they placed it on order with Husqvarna, i called Jones's and they said it was coming, then on the day it was due to be delivered (and the day before i needed it!) Jones's called AGAIN, and they were told they'd be scheduled for delivery for the week commencing 15th of November. Just what i needed to hear.

 

So after 11 hours 18 minutes driving, and 503 miles (a drive from Sheffield, to London, and back, then on to Preston) i have a saw - not the one i even ordered!! All for the sake of people being unable to be honest and give straight answers.

 

Husqvarna customer service leaves alot to be desired!

 

Though the chaps at Jones's came through again, couldn't have asked for better service! A complete contrast!

[Wolfie]

Sounds about as good as Stihl's customer service.

I bought a HL75 some years ago and the ignition module failed after only a couple of months. The guy who fixed it said it was a known problem. When I complained to Stihl, I got an email back saying "we've passed it on to our technical department" which probably means the bin!

And, how long did it take them to sort out the carb problem on the MS200T dispite everyone telling them that they were faulty.

I think the big two are far too complacent - it needs someone to come in and shake the market up a bit.

 

rant over.

[Jamlala]

Missed this one, my apologies. I haven't checked the detail of what you say, but if you have problems in the future just drop me a line.

 

Cheers,

James.

[MattyF]

There spare parts are service is second to none ,next day in most cases but i have heard a lot of complaints about the main guys ,hope there will not be a delay for the 562 xpg I intend on ordering as soon as its released!