Virus

[Frankie Lawrence]

Think my computer has got a virus it keeps coming up with pop us and wont let me open anything other than firefox and itunes Ive got avg antivirus thing and it wont let me open it to scan and get rid of it. It then tells me im not coverd by a anti virus and would I like to buy it. Obvious scam I know

 

so is there anything I can do, I had this once before but didnt have anti virus Now i have and its back and my anti virus is doing nothing?

[Steve Bullman]

if you're lucky you may be able to fix this by doing a system restore if you have this set up on your computer...just revert your settings back to a week prior, or whenever you starting getting this problem. its worked for me before

[Frankie Lawrence]

if you're lucky you may be able to fix this by doing a system restore if you have this set up on your computer...just revert your settings back to a week prior, or whenever you starting getting this problem. its worked for me before

 

Only happend today or last night.

 

Where can I find the system restore button?

[Steve Bullman]

start menu > programs > accessories > system tools

[Frankie Lawrence]

Thanks alot will give it a go

[Tom2020]

Try this Its runs the anti virus scanner online so you can do it in firefox

Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend Micro UK

 

Not sure if it will work as i have never need to try it

 

Hope it helps

[Frankie Lawrence]

It blocks both of your suggestions wont let me restore back up anything lets me download your programe but wont let me open it says its infected

 

Is it worth uninstalling AVG then re installing or is it unlikely it will let me reinstall

tit after

thanks anyway

[Tom2020]

u might need to reinstall windows to get rid of it if its blocking everything

[Arbgirl]

Sounds like Antivirus 2009 (thats the name of the virus)

 

You need an uninstall tool such as this one

 

How to remove Antivirus 2009 (Uninstall Instructions)

 

If you dont like clicking links then google antivirus 2009 removal

[Arbgirl]

Dont switch AVG off or anything until you have run a removal tool