Dispute with a haulage company

[josharb87]

3 hours ago, monkeybusiness said:

Yes and no - if the move had been booked well in advance and lorry movements planned around it, and then an 11th hour change of plan from the customer (which the haulier appears to have attempted to sort at very short notice) is thrown into the mix then I can see why they would want to charge for their standing time.

I guess it all comes down to the initial quote request details.

imo it was a daft call of theirs to send the lorry there, knowing the loading wasn’t fixed, especially as they were informed they’d need it and it was their responsibility to fix the loading. 
day before notice is enough time to tell a driver not to go, not worth the risk. 
 

hopefully for the haulage co there’s some kind of contract in the offer with late change of plans/penalty charges stipulated. If not I can’t see how they are in the right. 
 

fwiw, the hauliers I use (grab wagons) have a charge of 150 if they can’t get to the job (un plowed roads drive, clients car blocking the drive etc) 

this is in a contract that’s signed before being able to use them/have an account. 

[Dan Maynard]

I can't understand why they sent the lorry either, you had told them loading was their job and it was not sorted. It's a cck up but not yours as far as I can see, I'd be sending the invoice back. Only snag is you need to find another haulage company then, but these do sound like a bit of a shower anyway.