i think i've upset my local stihl dealer

[ArthurBottlesworth]

In motor trade sales and servicing are very seperate within the businesses

 

So each is aiming to maximise sales ......

 

This means when customer brings warranty claim in the servicing department are keen to grab it ........regardless of where the car was bought

 

Doesn't seem to happen in arb as businesses generally smaller .........

 

Opportunity for someone to set up arb equipment repair franchise?

 

If local agent loses his sales to internet, and repairs to local repairer, whats left?

[Kevin Petley]

The main problem I have with internet sales / postage repairs is invariably a machine will be returned for repair due to -

 

1 - The wrong machine was sold intially

 

2 - The machine is being used or maintained incorrectly.

 

Both reasons create problems which may not always be identified via a telephone or post.

 

The vast majority of people on this forum will be time served, experienced and knowledgable operators, unfortunately that is not the case with everyone.

 

It makes my blood boil when customers return machines to us that are unsafe to use due to a lack of knowledge or advise, or the machine is quite obvioulsy unsuitable for the customers needs. OK there are always exceptions but generally this is due to poor after sales and poor installation.

 

I personally have refused (twice out of 1000's) over the years to sell machines to customers that I felt were not safe users. And that is not the most comfortable conversation to hold, but we all have to sleep at night.

 

I suppose it's an ethical issue with me that does not quite sit right and I am uncomfortable having to get involved with, where do you draw the line?

 

Should supermarkets be allowed to sell chainsaws?

 

Keep the faith!!!!!!!!!!!!!!!!

[Marko]

The main problem I have with internet sales / postage repairs is invariably a machine will be returned for repair due to -

 

1 - The wrong machine was sold intially

 

2 - The machine is being used or maintained incorrectly.

 

 

A gentleman not living more than quarter of a mile from me bought his first chainsaw from our local Stihl dealer. On the first day of ownership he called me to come round and see why the chain kept jumping off. The saw had been assembled by the dealer but he didn't get any 'walk through' and hence had no idea about chain oil or chain adjustment (or PPE).

 

If he had bought the saw over the internet he might just have taken the time to read the instructions. As it was he just paid a little bit more than he needed to for a box shifting service.

[GardenKit]

I guess there are dealers, and there are dealers. Good and bad in everthing.