i think i've upset my local stihl dealer

[Marko]

The main problem I have with internet sales / postage repairs is invariably a machine will be returned for repair due to -

 

1 - The wrong machine was sold intially

 

2 - The machine is being used or maintained incorrectly.

 

 

A gentleman not living more than quarter of a mile from me bought his first chainsaw from our local Stihl dealer. On the first day of ownership he called me to come round and see why the chain kept jumping off. The saw had been assembled by the dealer but he didn't get any 'walk through' and hence had no idea about chain oil or chain adjustment (or PPE).

 

If he had bought the saw over the internet he might just have taken the time to read the instructions. As it was he just paid a little bit more than he needed to for a box shifting service.

[GardenKit]

I guess there are dealers, and there are dealers. Good and bad in everthing.